Everything went well and the pick-up/return process was quick, easy and honest

Le véhicule était parfait nous avons été surclassé. Car chez ACE on appel au moment ou le client est au guichet pour savoir si un véhicule est disponible. Attente improbable au guichet, on essai de nous revendre une assurance alors qu'elle est deja prise sur le site, un scandal pour 160 euros de location avec assurance, on m'a demandé 95 euros en plus ou emprunte sur la CB pour la franchise.

Car was through Rhodium. Long queue to pick up. Ticketing system not adhered to. Heavy up-sell on insurances.

It took 5 hours to rent the car and everything was as vague as can be. The whole process is designed to sell Insurance and upgrades. A ridiculous process which created 60 people long queues. I am sure that these rental agencies are either owned or financed by the main players like Hertz with the sole objective to drive people back to them and NEVER , EVER consider leaving again.

Didn't like rip off insurance extras and withholding over £1000 for over a week. The 'sell' makes the experience stressful. A scratch was also missed on checkout and the agent didn't send me an updated form as he promised. These moments and poor reputation of gold cars lead to distrust

I didn't know that ACE was part of the Goldcar group, which I had experienced before and didn't want to experience again the booking site Easyrentcars did not show that I thought that ACE was a totally different car rental company, but then it works the same as Goldcar, a low cost company which I personnally will not recommend or use again for my needs