Great value and support

I made a reservation for a "Hyundai i20 or similar car" online. When I arrived at the place, they gave me the most basic Dacia Logan. The car did not have the most basic features a car these days has (no parking sensors, no cruise control, not even outside temperature display or even engine liquid temperature display). I did not know it's even possible to buy a car these days with so limited functions. On top of that, the speaker in the back made weird noise, the USB cable didn't charge the phone and the biggest problem, the manual AC button was blocked in one position). I even went back after driving for 2 km and I told the guy working there to exchange the car, but he refused (also being a bit rude in conversation). I would be totally fine with getting the Hyundai i20 they advertised on the website, but I would never have rented from them the car that we got, so I felt a bit cheated on. We had an amazing holiday, but I think we would have enjoyed it more with a decent car.

Platform was ok

Great experience, no issues.

Staff very friendly and helpful. Car was good value for money. Will be using them again

The car felt like it had not been serviced in a long time. It was clearly quite old. The drivers window was broken, so when it was opened and closed it ended up breaking the window seal and allowing wind, snow and rain in. The drivers side brake light didn’t work when it was handed over (realised the second day) and the windscreen wipers should have been changed. Driving in Iceland we had to contend with snow and this car needed to be in far better condition than it was.

Fine - no issues.

Great service, friendly team.

Better coordination between QEEQ and IceRental 4x4 so that pick up information is consistent, with instructions that are followed by everyone, to make the process clear to the customer. This also saves time for QEEQ and IceRental 4x4