Great.

Very pleasant counter staff, easy collection although would prefer to hand over to a member of staff on return.

El vehiculo que nos dieron no era el pactado, nos dieron un fiat 500. El nivel de gasolina no estaba lleno, yo devolvi vehiculo con deposito lleno. El vehiculo en perfecto estado, muy bien

Few cars available in the catagory reserved. The car offered was dirty , full of scratchs !

Upon arrival the gentleman at the rentals desk knew who I was and knew about my booking. There was no confusion and no hard sell of extra insurance. I was given a vehicle in the next category up because they didn't have the one I'd originally booked. There was no option of choosing a vehicle - I was given a Renault Trafic minibus, which was fairly new and in good condition however there was no stereo! Return of the vehicle was smooth (posted keys in letterbox) and I got an email later that afternoon confirming everything was ok. Would definitely use them again.

I came to pick up the car with a handicapped child we came half an hour before the scheduled time for the rental. I asked the lady who works at the agency to give me the keys a little earlier since I had an appointment at the hospital Necker but she waited until the last minute to hand me the keys of the car despite the fact that my child was on a wheelchair!? I understand very well the rules that all agents have to respect about all rentals but this time I'm talking about human behavior towards a sick child. I sent an email to the agency Hertz explaining the behavior of his agent but they replied with a small note of apology (but in the end it did help me to solve my situation). I will be very careful To choose a better rental agency next time.

As for the restitution of my vehicle all went well