Smooth

The customer service was very good. The staff at the counter were polite. However, the information about the payment of tolls and parking could be explained better. I have provided a deposit on my credit card. I have returned my car with the key drop. I have no idea of the toll and parking charges deducted. I am still waiting to discover the deductibles. I was given an upgraded car, which was very good. I had booked a Toyota Corolla and was given a Toyota Lexus. There were some scratches on the bonnet of the car, but it was in good condition otherwise. I was advised to take photographs of the damage by customer services.

The booking platform is very easy to use to book the right vehicle. The loyalty scheme could be more improved with more ease of collecting the rewards and using them.

Queuing for over 30 mins on pick up. Once at the counter I was processed faster than most other Rental companies I’ve dealt with. Was impressed by no upselling.

Customer service was good. Price protector informed me that I had purchased at the best price.

We were upgraded to a Volvo V60 diesel, which was great. The vehicle was new and very feature packed, and we loved our drive in Norway with this wonderful car. Many thanks to Hertz for this! However, we would suggest to Hertz ihat the personnel at the rental counter shoukd typically take a few minutes to take the customer to their assigned vehicle, and spend a few minutes with basic orientation. That allows customers to ask questions on the car, since we come from Asia, and some of our cars are different from the ones used in Europe.

The platform was great, very responsive, and the customer service was also very prompt!

Très bien comme d'habitude à Tromso, seul petit bémol sur l'efficacité des pneus hiver de ce véhicule par rapport à celui que j'avais loué en janvier au même endroit, la tenue de route n'était vraiment pas terrible et impossible de prendre certaines routes un peu pentues, alors qu'avec le véhicule que j'avais loué en janvier j'étais passée aux même endroits sans aucun soucis, avec ce véhicules nous avons rencontrés quelques difficultés de tenue de route...

Like: Professional young and friendly staff
Dislike: I was given a manual gear car despite reserving an automatic, had to go back to office to get an automatic car.