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Too much hassle Not professional service Need to improve the service which make customer happy

Reviewed: Wed, May 8, 2019
About samurai: 4.7 /10
Lack of English communication Hard time to communicate on arrival through telephone because most tourist wouldn't have a sim card to call Should be able to pick up car directly from airport
Mini | Toyota Vitz or similar

Relevant Reviews on samurai Narita Airport terminal 1

T.Tai Fong

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Compact | Toyota Corolla Axio or similar
Reviewed: Sat, Dec 21, 2019
“Really great experience. I will book with them again next trip!”
About samurai: 10.0 /10
Samurai Car Rental indeed live to the expectation. Great service,and hassle free. Their return process doesn't require you to return in full tank,which really a big advantage. New car as well,so you can be assured of the car condition is tip top.
About QEEQ: 10.0 /10
Book early with Eastrentcars.com. i saved alot of money this time.


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Mini | Toyota Vitz or similar
Reviewed: Mon, Nov 18, 2019
“Great car hire experience”
About samurai: 9.7 /10
The kind people at Samurai looked after us very well - of course it is only car hire but they were very efficient and our choice of car was just right - would definitely use them again.
About QEEQ: 10.0 /10


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Mini Van | toyota Wish or similar
Reviewed: Mon, Jun 10, 2019
“Easy booking.”
About samurai: 9.3 /10
Really helpful staff
About QEEQ: 8.0 /10
No comment


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Mini | Toyota Vitz or similar
Reviewed: Thu, May 16, 2019
“Good Shuttle pick up a bit stressful initially ly”
About samurai: 9.7 /10
Friendly English speaking staff. The shuttle pick up details did not specify the level of the airport terminal for pick up that was not outside international arrivals. I had to make an expensive international phone call to find the shuttle bus
About QEEQ: 10.0 /10
Worked ok

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Intermediate | Toyota Prius Hybrid or similar
Reviewed: Wed, Apr 10, 2019
“Cheap, Cheerful, Fuel Saving, not in terminal though”
About samurai: 7.7 /10
all ok
About QEEQ: 10.0 /10

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