La recogida y reserva era para las 00:00 hrs del día 4 de septiembre y me lo entregaron hasta las 2:15 am Esperamos más de 2 hrs, supuestamente nos informaton q no tenian autos disponibles. El pago de cuota de las Tolls ya lo hice en la página de Illinoistolls. Espero no me las cobren Budget o Ustedes

La verdad, no conocia la plataforma y me quedó una grata experiencia. EXCELENTE SERVICIO

I was overcharged, I contacted customer service, and they refunded me.

The expected car was a Ford Transit 12p. The available car was a Chevrolet Express 12p that has a much higher fuel consumption.

No hassle experience. The Chevrolet Equinox was a great vehicle to drive and was in very good condition, almost new. The 'Blind Zone alert feature on the side view mirror while changing lanes was really great and helped a lot. The pick-up and Drop-Off process was very quick and efficient. Especially the drop-off was very smooth and efficient that it took less than 3 minutes to finish, even with some charges added for fuel level being less. Had an issue with 'Change Engine Oil Soon' warning on the dash board after 5 days of usage as it was time for oil change. Contacted both customer service on phone and Budget physical location in Lafayette, IN. I was told to continue with driving the vehicle, though I was not comfortable.

Car reserved was not available. Was charged an extra $153 for an upgrade. Was not happy. Previously if this happened I was not charged the difference (not Budget). Not my problem that reserved car was not available.