Great experience with Europcar

all good nothing to report

The park sensors did not work.

EUROPCAR, DID NOT ALOW ME TO EXTEND MY STAY ON THE WEBSITE. I TRIED ALL OF THE REF NO's BUT IT WAS IMPOSSIBLE TO DO IT ONLINE. I TRIED NUMEROUS TIMES TO REACH AN OPERATOR TO SPEAK TO. IT WAS A DIFFICULT EXPERIENCE. I WAS NOT ABLE TO DO AN AMENDMENT ONLINE. I AM WORRIED THAT DAILY COST OF HIRING A VECHILE THROUGH QEEQ WILL BE VERY INFLATED FOR THE x1 EXTRA DAY NEEDED, AS I WAS NOT ABLE TO DO A CHANGE ONLINE THROUGH QEEQ OR EUROPCAR. I EVENTALLY MANAGED TO SPEAK TO SOMEONE WHO NOTED I NEEDED THE CAR FOR ONE MORE DAY ON THERE SYSTEM. ON HANDOVER OF CAR, I WENT TO MAIN OFFICE AND THEY WERE NOT ABLE TO GIVE ME A COST FOR ONE EXTRA DAY EITHER.

IN ORDER TO TRY AND EXTEND BOOKING, I WAS ON WHATS' WITH A OPERATOR, SHE WAS VERY HELPFUL AND SHE HERSELF TRIED TO CONTACT A EUROPCAR OPERATOR, UNSUCCESSFULLY.

Excellent brand new car which exceeded expectation. Very friendly and efficient operatives in parking lots on pickup and drop off. Only glitch was an unexpected charge of 588GBP which caused some unease, but QEEQ dealt with for me. We didn't seem to get correct paperwork on pick up, but it was all sorted in the end.

Excellent, its often difficult to contact booking agencies if problems occur, but QEEQ responded immediately about an unexpected charge that appeared on my account, and dealt with it for me. Deal was good value for money.

Really long wait for pick up