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+56-226665927
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+57-6017940262
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2151788052
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2151788052
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Experience ruined by Dollar

Reviewed: Thu, Aug 11, 2022
About Dollar: 7.0 /10
We waited for 90 minutes in the queue at Dollar, clearly there was not enough counter staff on that day. When we finally got to the front, we were told that our vehicle class would not be available for another 45 minutes which was extremely disappointing after the 90 minute wait. The only option to speed this up was to pay $13 / day more to move up a class. We expressed extreme dissatisfaction with this, and explained that the upgrade should have been free if our vehicle wasn't available. The lady behind the counter insisted that a paid upgrade was the best that we could do. We felt like this was up-selling. We were also felt like the automatic toll road payment was upsold to us. She explained 'its difficult for foreigners to pay', which we feel is nonsense. As we were out of the city the whole time it was probably unnecessary for us to have it, but we did, and we upgraded our car as we had been waiting so long that we had had enough. When we got to the garage there seemed to be one of our original classes of vehicle parked there. Dreadful customer service, dreadful wait. I will now avoid Dollar like the plague
About QEEQ: 10.0 /10
No comment really, maybe stop using Dollar as they are awful
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. Thank you for your feedback. We look forward to serving you better next time.
Full Size | Chevrolet Malibu or similar

Relevant Reviews on Dollar in United States

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Compact | Mazda 3 or similar
Reviewed: Wed, Aug 3, 2022
“Good experience and will use this again.”
About Dollar: 8.0 /10
Car was very comfortable and drove great.
About QEEQ: 8.0 /10
Very courteous and easy.

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Economy | Ford Fiesta or similar
Reviewed: Thu, Sep 26, 2019
About Dollar: 5.0 /10
The car smelled of dog and the rear seats were badly stained. There was also a warning light on as the DRL weren't working. The woman at pick up claimed the car was not insured at all even though it clearly stated it was on the documents she printed out. The staff clearly treated customers who booked through the Hertz brand better than those who booked through Dollar.
About QEEQ: 8.0 /10

M.Boyer

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Large SUV | Gmc Yukon or similar
Reviewed: Tue, Aug 27, 2019
“Crappy”
About Dollar: 7.0 /10
The suv I was given was not the one I rented I was suppose to get a gmc Tahoe and got a Nissan Armada which was Ent large enough for the cargo and people we had so we ended up having to use our own car as well as the rental not happy
About QEEQ: 7.0 /10

P.Rogerson-LaPierre

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Compact | Nissan Versa or similar
Reviewed: Sun, Feb 10, 2019
“Over all it was awesome”
About Dollar: 10.0 /10
Yes it was all great.
About QEEQ: 10.0 /10

R.Berger

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Feb 5, 2019
“Easy”
About Dollar: 9.7 /10
Car was upgraded without request or comment. There was no Dollar agent at the facility, sign was left to see a Hertz agent. Cannot speak to relationships between companies, but our experience was just super! As a consumer, do not care how good experiences happen, just that they do happen. So, booked with easy rent cars.com, got more and better vehicle than I chose, and pricing was more than fair.
About QEEQ: 10.0 /10

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