We ended up needing to take an Uber to their offsite location because the shuttle didn't arrive after waiting 45 minutes.

Waited way too long for shuttle from airport. Same experience last year.

Car cleanliness was not up to standards. Evidently during previous car cleaning a film of oil or was was smeared on the interior of the windshield and exterior mirrors making it very unsafe to drive with in inability to see through the glass.

They did not have the size car we reserved so they put us in a smaller car. No compensation for the downgrade. They did offer an upgrade at an additional cost if we did not want the smaller car. Good for them. Too bad for me. Said that was all they could offer me. Kept saying she had never heard of Easyrentcars.com a Chinese company. Needless to say the car was to small for our needs and made for a miserable trip.

Getting what we reserved would have been a good start!

Car windows were dirty inside which impeded vision. Drop off was smooth and van drivers were courteous.