The West Palm Beach location is the worst. Customers wait more that 1 hour just to pick up a car that was already paid.

The car was fine and the person who checked the car out was very polite and efficient. The downside was the time it took as I waited for over an hour to get the car which made me late checking in to my hotel. Bearing in mind I was an English tourist and had never driven the car before I was given no indication on how to operate the car, for example adjusting the seats, handbrake location and how to open the fuel cap which caused me a big problem.

Staff needs to understand that when checking in a guest they need to stay focused on the guest and not get interrupted from another staff or answer a phone call.

The car had obviously been in a front end accident. The front fascia was cracked, and there was damage on the rear fascia as well. The car had a horrible shake over 60mph, it was unsafe to go faster than 70mph. The tires were also bald and spun very easily despite the vehicle being a Toyota Yaris that had no real power. Picking the car up took two hours from the time I walked into the office, not including the 30min wait for their shuttle. It was ridiculous and I was pretty upset after two and a half hours of jumping through hoops of them trying to upsell me everything and anything to be given a damaged vehicle. Overall it was super cheap so I'm not really upset, but I wouldn't recommend renting a car through Easirent to the faint of heart.

Service staff and shuttle are extremely slow and it took hours to get my car. Not acceptable at all!!