Rented many cars over the years. Three hours waiting & calling Easyrentcars was terrible!

Being located at a Holiday Inn was strange. When I got on a shuttle for the airport @ 5am, I had waited for about 25 mins. I was the first passenger in line and by the time the shuttle to airport provided by Holliday Inn arrived there wasn’t enough room for everyone waiting. After boarding and having people that would have to wait for 30 mins for the shuttle to return the driver asked if there was anyone on board that was from the car rental company, if so we had to exit! To be honest I didn’t say a word because if I had to wait again I might miss my flight. The car rental assured me that there would be no problem using there shuttle because they didn’t open until 6am but unfortunately that proved to be false. The family group of 6 that had just dropped off there car and had to get to the airport where told they would have to wait until there was room left once hotel guest had been taken care of. Over all I really liked the rental company and my car but not having a shuttle running if there own before 6am was unacceptable and caused a big problem.

This was the worst car rental experience I have ever had. The car condition was the only thing that was ok, but I purposely rated it lower so that the overall score would be lower because my experience was so bad. They tried to charge me lots of extra money, said I needed to have my actual certificate of insurance on me or they would charge me $500. There were hidden fees, the counter staff member was rude, I had no idea I was even renting from Value Car Rental and not Easyrentcars so it took us forever to find the shuttle because there was no Easyrentcar shuttle.

The quoted price when booking was great. An upgrade was offered for $5.00 a day ($35.00), didn't expect the taxes and fees for the additional $35.00 to be $25.00. Next time I'll demand a written explanation and breakdown which wasn't offered.

Like: I was skeptical at first to book with Value cars after reading their reviews. But to my surprise, the pickup was done from the airport in about 10 minutes after I called them and the Office staff were friendly. All the documentation formalities were completed in about 15 minutes. The car was clean inside and out. Returning the car was done in less than 10 minutes. It was a good experience this time. May be I was just lucky !! :-) I will surely go with them again.
Dislike: There was only one person at the reception who takes care of customers. If there are multiple customers waiting, it might take some time to get the documentation done.

Like: Everything