Smooth process, good prices, nice upgrade

You charged another insurance whe I already had an xtra insurance . no options offered , You are stealing money from customers . I need a refund of my money .

The car was cool, the Volt plug in didn't work. Service was long but staffed was trying it seems. Still disappointed in their California office though.

Counter times were awful. Very slow moving considering many of your cars are rented around flight schedules. When I got into the car I realize that there was less than half a tank of gas - but couldn't go back due tot already being behind schedule from getting the car. The girl at the counter told me that I had to bring it back filled 7/8 full... So I ended up putting in basically almost a half a tank of gas that I didn't get to use and paid extra for. I brought it to their attention at checkout and nothing was done.

Great job on booking the car. No issues at all with the website.

Took over an hour to be picked up and another almost hour at the counter waiting in line and then waiting for the car. the most unorganized car rental place I have ever dealt with.

Like: The people in Florida are nice
Dislike: The weather