Good car, good service protocol, inefficient staffs.

Like: Car was in good condition; reasonable price; emergency repair and replacement service clearly stated under the terms and conditions provided peace of mind.
Dislike: inefficient staffs - for pick-up, we called them before arrival at the office, yet documents were totally unprepared, no staffs in the office, we waited for more than 30 minutes for the staffs to come to the office and for the documents to be prepared.