SALT LAKE CITY CAR RENTAL REVIEWS

The operation there wasn’t meant for large quantities of people. Only one person at the location renting cars for over 10 customers at the time of pickup.

I was obliged to take an SUV, when I had reserved a compact. Apparently for road to ski hills....would be important to advise customers ahead of time. Going from 112$ to 1085$ US is unacceptable. Then magically offering discounts to an unacceptable price is insulting. I was a solo renter, going from 112$ to 300$ was unaccepable. Then no indications on where I drop off the car, only 1 employee on return, waited over 30 minutes only to be told I just need to drop the keys in a box.

They overbooked, and ran out of cars . There was an hour long line to be told there were no cars, and to take the shuttle back to the airport with no further advice from Advantage.

Like: Best price on a minivan. Quick airport pickup and drop off. Had my car ready. Friendly staff. Easy to arrange for an extension of time. Clean and efficient.

On the contract, it says shuttle runs but it did not. I waited more than an hour and called the local office several times but no one answered. I called a representative she said she called the local office and said no shuttle is available. What a terrible is this.

A bit slow at check-in, need to add a 4x4 filter option since required in SLC canyon roads to slopes in winter.

Need more staff assigned - my pick up time was too long. It seemed there was only one person on staff.

Showed her the forecast for warm,, sunny weather. Her answer “They’re always wrong!” We were very tired and wanted to get to our son’s house so we gave in. As I knew, it was warm and sunny the whole week—a big waste.

Having had a vehicle from Fox the previous year that was insufficiently powered to get up to our ski area I specifically asked and requested a vehicle that was capable of being safe and adequate for what we were using it for. I specifically asked if our vehicle was an all wheel or 4 wheel drive vehicle. I was assured from the desk person that it was. I had no reason to question this because I was very specific in with my question. I was directed to a Toyota Forerunner and again assured it was an all or 4 wheel drive vehicle. It was adiquitly powered to get up to the ski area and did fine on dry roads but when we had a snow day we could not get up the hill. We got stuck in a potentially dangerous place part way up the hill. It was at that point that it became clear that we were given a two wheel drive vehicle not what we were told. This, unfortunately, put us in a dangerous position. I had to get the car back down the hill to a lower parking lot and get a ride from the ski mountain up to where we were staying. The car remained in that lower lot for several days being of no use to us. On the day we left for the airport we had to dig the car out of snowbanks created by the plowing of that lower lot. Fortunately, the roads that day were not snow covered and we were going downhill so we had no further issues. My complaint which I did send via email on Fox’s website was that I was specifically told that we had an all or 4 wheel drive car. We did not get what we were told we got. This put us without our knowledge, in a dangerous situation. I would have been ok to have been given a smaller vehicle with all or 4 wheel drive if a larger one was not available with those specifications.

The car was a 2 wheel drive, summer tire equipped vehicle for snow locale. The car had many scratches, dents, on all sides. Marvin was nice at pu, but other staff, not so much. At drop off, we had to wait 20 mins on the shuttle. In the shuttle, your driver did not have room for a child in a carrier... parents put child on floor surrounded by baggege. The snowboard bag loaded on top of the rack FELL to the floor during the wild first turn. The reactive parents avoided it hitting the child. At this pooint, your driver realized his arrogance and error, and slowed down. Mutually accepted NOT to tip. Inside of the car... seatbelyt in rear not exposed. Lifted seat to do so... last many occupants feeding frenzy uncovered! Foot prints on the absolutley disgusting interior windshield... last time cleaned was??? So the car sat for most of week due to insecurity of driving it in any road conditions. First. Last rental with Fox.

Dislike: No receipt for billing when I checked in the car. Said it would be mailed to me. So I had no way to check the billing and accuracy.

Nice upgrade to AWD due to the snow, perfect car.

Like: excellent service

Car had interior stains on seats due to a prior customer using the car at a beach and getting in the car when wet. This was noted at time of pickup and didnt really effect anything but I don't understand why they would keep the vehicle in service without cleaning the seats first.

didnt have the z size and categorie i reserved and they said to come back the day after and even that didn t have the car and said they overbooked all time customer and that happen often that situation

The shuttle driver at the Salt Lake location, Jesus, was excellent! They switched me to a Toyota RAV4 and I was happy to have an AWD throughout our trip, great suggestion.

Lots of paperwork that took a long time to process. Vehicle had noisy tires that sounded out of round. Needed new wiper blades.

They did a lot of up selling to the point of annoyances

My only wish was that there wasn't a $30 fee for a 10-minute shuttle transport from SLC airport to the rental pickup location. But for three people traveling it was probably still cheaper than an Uber ride! Not a deal-breaker.

Rugged Rental was very easy to use, and we will use them again.