SALT LAKE CITY CAR RENTAL REVIEWS

Dollars phone didn’t work. Spent hours trying to contact them to change reservation

I pretty much received the desired vehicle. Well done Hertz.

This is the second time I’ve used Easyrentcars and I’ll definitely be using them again.

Our rental was amazing. We fell in love with it when we first picked it up. It was hard dropping it off due to so much memories with it in less than a week that we had it. We highly recommend dollar car rental. Definitely coming back

It was Easy, Fast & our favorite, AFFORDABLE. Couldn’t ask for more.

To be honest, quite disappointed, this is the first time I rent on Fox, also the last time. The service of fox is terrible, no one told us the car was cleaning when we picked up. We spent over 1 hour to pick up a car and in the car, there are stains everywhere. And acceleration of this SUV is really terrible, in the YellowStone park, it lacks of power to accelerate the speed. The pick up place is really far from the airport, and shuttle is over 30 minutes. We spent more $20 on Lyft.

The line was long but employees are very friendly.

Best deal ever! Included collision coverage with low rate and extra driver.

No. I expected a little more economical in terms of gas efficiency. It gave around 17 miles per gallon combine. Engine light was on during my first 200 mile journey.

It might be better if reserved an economical car similar to Volkswagen.

The counter staff tried to upsell a more expensive vehicle to every customer while I was at the counter. It wasn't even subtle and definitely a put off. Didn't have my car supposedly so I opted for a minivan which had more space anyway so it worked out. Vehicle was fine and value was good. Staff's selling techniques was the issue.

Spent too much time waiting to get our car.

Wait for shuttle about 10-15 mins, get the car takes another 15 -20 mins that is normal and acceptable.

This is quite simple & user-friendly.

The car was great

Said I would pick the car up at 10:30, ended up getting there at 11:30. I was told that it would be 45 min to get a truck. After getting frustrated and telling them that I would take a car that wasn’t clean they got me one fairly quickly. Coming from someone who is executive elite with National I am not used to this level of service.

Front desk staff did a hard sell of various insurance and other add on options, being aggressive almost to the point of being unpleasant

Car cost more than expected. I did upgrade to a Kia, but they did not acknowledge my $30.00 lower price that I showed. The counter girl seemed eager to get me out and did not to deal with the lower price I asked her. The car was not real clean but I took it anyway. Also, when I returned the car, I knew it would cost me extra for had but did not expect an $8:00 surcharge to put the gas in. All said and done, I would give Dollar no more than a C plus overall rating

No

This SUCKED I arrived. The budget counter could not find my reservation. Once I show them they then found 2 reservations. They could not figure it out so sent me into the main desk. These people were incompetent. I waited 30 min. Then when they got to me they told me that I had to wait 45 min for a car. Then at 45 min I check and they told me that they had no cars and there were > 10 people ahead of me. I walked over to Avis and book a car. I missed my appt.

I needed an all wheel drive vehicle. I rented a Ford Explorer or equal. I called in advance specifically to confirm that I would get an all wheel drive vehicle. I was told that all of the Explorers were all wheel drive. Upon arrival I was told they did not have any all wheel drive vehicles but that I could get a 4 wheel drive vehicle for an extra $100. I unhapply accepted that option because I had no choice. Poorly handled by Fox.

Our car was brand new, service was great. Fantastic experience!

So easy to book, great rates. Love the service!

Too far from airport to rent and return. Received a car is very different from the car at booking.

The car was dirty inside and out. I had to spend 30 minutes documenting and photographing all the scratches and inside mess in poor lighting before I could leave the facility. The car ran well and got good gas mileage. The instructions for pick up of the shuttle told me to go to first floor of the parking garage. Actual Pick up was in front of the ground level rental car rental area. Jesus the shirt driver was kind and gracious.

Everything worked extremely well and the car (Jeep) was very satisfactory.

Car rental service was excellent. The counter person was very friendly and very good at service. Got a brand new car, which was nice to drive. Airport port pick-up and drop was on time. Overall I and my family very much impressed with the Fox Rent A Car.

Portal was Easy for Booking car and good price. Price was good to compare to other rental providers.