SAPPORO CAR RENTAL REVIEWS

Excellent service that is highly reliable. Totally recommend this for future travels! (:

Lovely and smooth experience! Competitive prices! Would be even more competitive to have discounts.

There were exceeded my expectation! I love the service that service that they given to me and my family. Very quick and helpfull staff. Will use the service again in the future..thanks! :)

Like: Everything
Dislike: Nothing

Like: The car save a lot of petrol and is enough for 2 people. They let us to return the car even though the time is outside the office hour
Dislike: I thought I paid for a model Jazz or similar but the car was smaller than expected. We filled up the petrol tank in full the night before in Sapporo as we had to return the car at 6:15am. It allowed us not to rush and it is around half Litre of petrol used from Sapporo to the airport anyway. The shop staff still asked me to fill the petrol again which costed me 85 yen in the end. i would rather to pay them 100 yen to save this hassle. A bit unhappy for rushing.

Dislike: Be alert with parking fee. Look for cheaper overnight parking fee

The car was not good. Dirty. Not cleaned outside for rental. The front window rain blade was too old that the plastic would not effectively wripped off the rain.

Waited quite a bit for the shuttle bus to pick us up to the car rental location. There wasn't a sign so we were quite worried we weren't at the right place. Had to hop on all the buses to ask if we were suppose to be on that specific bus. Other than that, the car was great and the people were very nice.

Very good service

Honda GPS has problem to plot location of my hotel .

The Honda rental car company should update the new address on the webpage. It took me times on finding the exact location for returning the rental car.

It is better if there is a new car or not too aged car to be offered, since this time they had reserved a car which is run over 20k km already. But the staff in Japan service is good and polite, just the location of car pick up and drop off in Sapporo seems too far away from Airport.

Hope that it can offer more different type of car for choosing when travel. I have used your company service in many times already, good service and valuable prices per offered, thank you!

Dislike: Having the car refilled at the one n only petrol station upon returning.

I use Google Map instead of the car gps, not so user friendly for me. Remember to mark your location when you pickup the car.

Like: The car is clean and perfect. Everything is good and over my expectations.
Dislike: Nothing.

日産Daysでしたが なにもかも順調で良かったです

お店も綺麗でスタッフの皆さん 感じよく接客していただきました。 また利用したいです

Like: Everything was smooth and good. I like the efficient and friendly service.
Dislike: The GPS instructions are in Japanese; good if there is a version in English.

Pickup locations in Sapporo is relatively fewer than other car rental companies.

Like: Very helpful staff and transfer vehicle was very efficient.
Dislike: The only thing we didn't like was the smell of smoke in the car.

The staff at samurai car rental is very good. He prepared all the instructions in a manuel and it is very easy to understand.

Easy booking process

Like: Very helpful
Dislike: Confusing about insurance, not sure if they understood l had insurance covering excess