WASHINGTON DULLES INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Great service with complimentary upgrade

Good deals and easy process

Be aware of RSN service charges, because I have been fooled and deceived by it

Staff was not friendly he overcharged me 55 USD claiming that I requested upgrade to full size car while my booking was based on oversized

Wait was long to get Rental, Car smelt of smoke and was full of dog hair. was pointed to car and had to take 2 kids, 2 car seats and luggage across the car park to find it. was charged for prepaid gas when i said I did not want it. Was told I would be refunded but 4 days later no sign of refund. Was not made aware of a $100 holding fee when renting the vehicle either.

Price drop protector hasn't come into effect in either rentals I have tried. Easy to rent and prepay and quick confirmation

Car was great. Hertz also facilitated a late pickup and 1day rental extension due to my flight delay. (i arrived in DC over a day late due to a weather diversion). the did this with no charge.

Happy with your website. I was able to check it easily and cancel and rebook a few times as my plans changed

The car was not nearly the size of a Jeep Compass. It was much smaller. I was a little bummed s out that, but we worked it out.

Great car, small, light, and easy to drive.

Very easy to use and not too expensive. Friendly staff.

The best!

The best prices

The counter staff was extremely rude. Same with the person checking the car upon return. Absolutely zero customer service. Plus extreme up selling with outrageous prices.

Easy to use

Had pleasant experience while pickup and returning the car. Amir Gill helped to return the car quickly without hassle

Dropped off car and a family member picked me up at drop off center with a rental car from a different company. Dollar attendant refused to let us out of gate. Tried to claim it was one of their cars. Was rude and uncooperative. Took over half hour to get a manager to get gate opened for us.

takes time to give you the car, i takes one hour waiting the car to be ready.

none

First we got a smaller car than ordered. After complaint we got eve bigger. The charging spot didn't work on rhis car, but they gave us new one. Third time was The Charm :)

Fast and easy. Great experience!

Staff was terrific! They offered a free upgrade when we arrived. Shuttle was waiting both on pick-up and drop off.

Pick up customer service could have been better

Thank you very much for the superb service. I highly recommend National.

Just keep the good work ;)

Just keep the good work ;)

I got SVU rather than what I booked.

Customer service reps could not have been more helpful. Really pleased with whole experience.

Smooth online process.

Excellence service. Really good staff

So easy