PODGORICA AIRPORT CAR RENTAL REVIEWS

Car was very terrible, old and damaged also some parts inside has broken. I have never seen something like that, and even tough i have purchased super insurance package from QEED they did not recognized this insurance and charged my credit card as 1200 € in case of any damage and told me they will refund it if i deliver car back without any damage. I did it, i have bring the car without any problem and they said they refunded this amount to my credit card back but today is the 3 rd day and still the 1200€ has not refunded and when i call them they tell me now may it takes 10/15 days!!!! Unbelievable and they never told me this while checking and even i did not understand why i need to charge this amount while i buyed the super insurance package from the rental platform (QEED)!!! Still i am waiting and i am nervous about it. I guess i will never use it this company again

Nice platform without problem only i did not understand insurance policy. Why company not recognize my insurance package buyed from QEED. If they not recognize why we buy it?

The staff's attitude was not very good, and they were not proactive in handling issues.

The rental company had a very passive attitude. Our team needed a 7-seater MPV and even though we had already paid for full insurance on the platform, we were required to pay an additional 300 euros to get the car. The extra charge was non-refundable and taken as insurance, meaning we ended up buying insurance twice for one car. When the staff saw us hesitating about this payment, they left to have lunch and did not return for 40 minutes. Then they stepped out for another 20 minutes for a smoke after not processing our order, making us queue up again from the back. This entire process delayed us by more than two hours and the service was extremely poor overall.

The rental company's attitude was extremely negative. Our team needed to rent a 7-seater MPV. Despite having already paid for full insurance on the platform, we were asked to pay an additional €300 to pick up the car. The money was not returned when we returned the car, serving as extra insurance. Essentially, we ended up paying for insurance twice on the same vehicle. Additionally, when the rental staff saw that we were hesitant to pay the extra amount, they left to have lunch and returned 40 minutes later. They then left again for a 20-minute smoke break without processing our order, and upon returning, made us queue up from the back. This caused a delay of over two hours, making the overall service extremely poor.

Overall service was okay.

Counter staff very rude. We waited over minutes on both rental and drop off. I travel frequently to Montenegro this was the first and last time. I Will never rent again

They try every means to charge extra fees. If you don't buy insurance, they'll add cross-border fees or other charges, otherwise, they won't process your rental. They know that in the end, you don't have the time to argue and have to accept it. If the rental platform can't control the car rental companies, it's better not to use it anymore, it's useless.

The guy at the counter was super nice and friendly!

podgorica airport team of greenmotion are trusty persons. everything is ok.

great service.

The staff were incredibly helpful.

The car was good but still I have some comments: Interrent is a mediator with another company which actually rents out the car. In this case this was Europcar. Like I said, the car was new and good so no complantis about that. However I did not like the following: 1. I had asked, immediately after booking, how much I should pay for border crossing and I was told it would be no more than 35 eur. However, upon pick up it was 65! When I expressed amazement about this I was told: Europcar is a different company from interrent and we have our own rules. Moreover I was more or less pressed into taking an additional 'insurance' against 'bringing back the car dirty'. I was told I would be charged 36 euro if I would bring back the car dirty. Well, after driving around in Montenegro for a week the car indeed....will be dirty. It was the first time I heard such a claim! I eventually decided to take this 'insurance' for more than 10 euro but next time I will drive to a car wash before bringing bacdk the car...or I would avoid Europcar alltoghether. So I do not like a lack of transparancy...it is not clear from what company you will actually rent if you book thru Interrent.

Overall, I am quite satisfied. They provided an alternative BMW model.

Had no time to wash the car, regular car wash costs 2.5 euros, rental company charges 10 euros including VAT

I initially rented a BMW X1, but they gave me an old diesel Renault instead. I didn't say anything, but it's been almost a month and I still haven't received my deposit back.

Good

Thanks

I needed to pay for 2h of parking at the airport when I've picked up the car or I would not exit, this was strange. Some weird operations with blocking the funds - the blockage was cancelled during the trip and then thay have added one additional transation for 0.01$ upon return - so no cost for me, but just a weird feeling.

Great experience as usual.

Everything went smoothly, no insurance upsell or extra fees.

Service exceeded expectations. Process was also very easy

The service attitude was just normal, but the deposit on the website was 900 euros, and when we got to the store it turned into 1600 euros. The risk fee was also 25 euros a day. Additionally, the rental showed a Toyota Land Cruiser, but I received an old Mitsubishi Pajero with 180,000 kilometers. This rental experience was very unsatisfactory.