WELLINGTON AIRPORT CAR RENTAL REVIEWS

Only issue was Apex systems were down which made it take a bit longer on pickup other than that was hassle free, shuttle bus to and from airport is regular and quick

Easy to book and price protector is a nice bonus!

Basic car very inexpensive and it performed well over the 15 days and 2k km covered. Car had a lot of bumps and scatches however for a basic run around it provided true value for money and surprisingly able to take two large cases in the boot.

Not required

Always Clean and tidy

Always easy to use

Cool to use

Fantastic

Expected a Nissan SUV, but was Suprised by a Bigger Mitsubishi SUV

Don't Know about Price Drop Protector. Booking online

Good

Good

I needed a rear-facing car seat for my infant daughter. I almost ended up with a front-facing seat.

The Counter staff did their job but weren't that friendly. Due to technical problems I wasn't able to receive a copy of the contract upon leaving the shop/ yard (= their printer was not working) and I was told it would be emailed to me ... and I subsequently found out it was emailed to someone completely different ... so perhaps now that 'wrong' person has got some of my personal information (= not happy about that). And the Staff didn't walk around the vehicle with me before I left ... and so IF there were problems (e.g. marks, scratches, damage) then there could well have been delays and issues upon returning the vehicle and leaving promptly/ efficiently. (Fortunately there were no disputes before leaving the shop/ yard.)

I was given a free upgrade to a larger SUV which was good. The service from the counter staff was excellent

Very good value. Problem with windscreen damage was quickly and honestly resolved.

Quick response to change of vehicle and rental company.

They still recom. To get additional insurance at the counter.

Your recom. To get international driving license , which was not needed and we spend $80.00 to get it and there was no use of it.

I picked up the car at the office at 9AM on last Sunday but experienced with the unfriendly, no service mind male staff at the counter. After we got in to the car, we noticed that the seatbelt at the back seat didn't work just before we drove out. Then the female staff was still care enough and changed the new car for us, but didn't talk anything, just kept me the key and disappeared. My first time worse car rental experience in NZ!

I rented the cars with this app 3 three already and it's very amazing and easy to book

Just perfect!

Always great booking through easyrentcars

The drivers side headlamp failed during the hire. Only solution Apex could offer was for me to arrange and pay for a replacement then be reimbursed. Not satisfactory. So had to avoid driving in the dark for 4 days until return.

Car was perfect for what we needed and apex was amazing at making it quick and easy. No hidden costs at all and great customer service. I dropped the car off late and they didn’t mind at all and was no extra fee.

The cheapest option and easy to use.

the car was good & excellent

easy

The car had not been (re) cleaned again before we took it, there were a number of bird droppings on the car. I've never seen this before . . . The inside was clean. We often have difficulty at the airport finding the area for the shuttle, more information should be included with the booking.

Have your app, very easy. Like the fact that there isn't an extra charge for 2nd driver. Don't know who is responsible for helping the renter find the shuttle at the airport . . . Ace or Easy??

Prompt service. Up sell of insurance is annoying yet not totally surprising. A certain amount of "would you like fries with that".

Didn't see Price Protector in action. Slightly disappointing.

The staff are extremely helpful and quick to ensure the time spent is minimal for the booking in and return processes.

Good to deal with. Needed to change cars and it was no hassle at all

Eeeeeeaaaaasy again!