East-Coast Car Rental

The pick up time was good as we got in first but I seen others waiting and I wouldn’t have liked that at all

The stuff helpful and shortly service.

Great service

Very strong to purchase Insurance from Desk

Great company, friendly service all good.

At the East Coast the attendant tried to sell me another insurance but I already had one with the app EasyRentCars which is better and cheaper. Also, they charged me AU$1000 as a bond, really high bond.

All as per expectation, very pleasant drop off driver

I have rented from East Coast before and had a positive experience. But this time not as much. I received confirmation from easyrent with T&C’s from east coast that said my deposit amount was meant to be $249. It was not. They tried to charge me $1000- huge difference. My only option was to pay for extra insurance effectively doubling the cost of my rental. I showed them the t&c’s I was sent but they wouldn’t honour it. He wasn’t rude about it, but was certainly not helpful or understanding and didn’t offer options. Also the pickup address sent to me was incorrect. Also I was given a larger car- which I did not want, I rented a compact hatchback on purpose and got a mid size 4-door sedan. It made my task much harder.

The car I got was full of scratches n dents which have not been repaired, but when I returned the car, they straight away pointed at a 4-inch line at the bottom of the passenger door which I didn’t even notice as all other scratches seemed more noticeable than that. They claimed that I caused the little line n I was charged $500 for the repair n 2 days loss of rental. I have been renting cars quite a number of times since the last 2 years in Cairns, and all the other car rental companies didn’t even check or maybe just ignored those little scratches that was obviously not even the hirer’s fault. I don’t mind being charged if the car I got was a new one with a clean body n no scratch at all.

Ecellent service by the counter staff. However, I had to wait for around 20 minutes until my turn came.

East Coast rentals staff are excellent.

Quick pick up from the airport,friendly staff.Car was nice late model sedan.

Excellent quick pick up and drop off

Nice staff. Smooth pick-up and drop-off process. Close to the airport. Would definitely recommend.

Pickup service and process was seamless. Drop off was also seamless, however the counter staff that accepted my return, forgot to tell the shuttle driver I was waiting at their depot to be taken to OOL airport. As he was unaware I was at the depot, I had to wait an extra 10 minutes for his return, before getting picked up. The counter person almost wanted to blame me, for taking a seat, which she suggested, while I waited for the driver the first time he went by the depot. Otherwise everything was easy and seamless.

The car we got was larger than we booked. I am not used to driving a large car, so it was stressful on the first day. They tried to sell another insurance e, even though I got one from the easy car rentals.

There’s only one staff by the time of 11:00 that day, so it took another half hour for me to finish the whole process.

Helpful and easy to deal with. Car was very good value.

Give map via email of where to find pick up location at airport

Our family was there 1 hour early to pick the car. But we were told to wait till the time then we can collect our car. After all, everything thing is smooth.