Record-Go Car Rental

Car had significant damage on car door. Told they don’t fix damage until the end of the season (september). Rang customer services and said we were not happy. They said it’s a free country and hung up. Never again.

Overall, I was satisfied. Although there were some issues, they were resolved.

Very good

There was initially some doubts about the availability of a car beyond 6 hours from booking time, my flight was late and I was worried. They ended up giving me a bigger car and the price was slightly higher, but overall OK

They gave me a Toyota CHR hybrid when I picked up the car. It was fuel-efficient and only used half a tank over two weeks. The Echo tag also offered a 25% discount on parking fees in Madrid's city center, which was very convenient.

Good

Overall service is good

The staff are very professional.

Not bad

Madrid Airport T1, the store is easy to find, the staff speaks good English, and the fees were explained clearly. They didn’t push additional insurance after knowing I already purchased one.

Terrible, too hard to find. Spent an hour searching and had to leave the car on the road before going to the counter to get help. They showed me the way on the navigation, which is how I found it. Asked them to drive it over for me, but they flatly refused.

Overall service was quite good, and the car's condition was decent. However, Barcelona is more suitable for smaller cars, this one was a bit wide, especially for turning in parking garages. The deposit from this rental company is extremely high, up to 1200 euros. The staff will recommend buying full insurance for 92 euros to avoid the deposit, but if you refuse, they won't push it. This full insurance seems to be a standard price because later in Tenerife, I rented directly from Hertz and full insurance was also nearly 90 euros. Additionally, there's a 108-euro deposit for a full tank of gas, which must be charged to the registered driver's credit card and cannot be paid in cash. At that time, my credit card reached its limit, so I had to buy the full insurance. Adding the full insurance purchased on QEEQ, I ended up buying insurance twice.

Very satisfied, no additional sales pitches

I've rented from this company multiple times and have always been very satisfied.

It's acceptable.

Excellent service, smooth communication. Originally needed to return the car by 11, but couldn't make it on time. After talking to customer service, they extended it for free until 3 PM. Very impressive.

Very satisfied

The new Yaris Cross has less than 1500 kilometers.

Very satisfied

No major issues