Dislike: There were a few things that I did not know when I rented the vehicle that I would need to show proof of, so making the customer aware of that would be appropriate
Like: I got an excellent price for my rental vehicle, and they upgraded me for free. It was awesome Dislike: There were a few things that I did not know when I rented the vehicle that I would need to show proof of, so making the customer aware of that would be appropriate
This is the second time I’ve booked at this location and twice they did t have the car I reserved and paid for.
The counter representative was no help.
The car size I reserved was not available and I had no choice but to be "upgraded " to a much larger vehicle. It was extremely difficult for my 86 year old mother to get in and out of the larger vehicle that I didn't want in the first place. Also the vehicle only had 1/2 a tank of gas. And when I called to determine if I should bring it back with 1/2 a tank I was told to look at the contract which showed a full tank, so I was cheated out of 40 dollars in gas. I told the drop off employee who tried but couldn't refund the 40 dollars because the rental was prepaid. I pretty irritated about that. Also was told that every toll booth I paid cash had to be documented with time an date and amount paid so I could prove I paid the tolls in case the rental company tried to charge me for skipping tolls because I didn't buy their over priced Eazy pass.
A bit upset that we didn't get the car we booked or anything close to it. I needed a car with a secure trunk that locks so that we can store our luggage in there without worrying about someone breaking the window to steal our items.
About QEEQ:10.0/10
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Win win win
Dislike: There were a few things that I did not know when I rented the vehicle that I would need to show proof of, so making the customer aware of that would be appropriate
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