rental counter was soso, the salesperson do not really explain the detail how to check the car or explain that customer must check within 2hrs if there any damage of the car..all in French and counter should explain to the customer but instead trying to sell customer many things..
however, the best staff at the pick up area is Mr. Nabil..he is very good, explain how to use the EV car as this is the first time i use EV car..he spent at least half hour explain how to use. This is customer service..Mr. Nabil should be manage the entire Europa at this division and should at least get bonus and get a good raise for his good attitude and services. Very professional..unlike the staff from the counter which is very poor service.
The vehicle was less than half full at pick up and needed to be returned half full which meant I lost out both ways as it is difficult to predict the correct level and I left too much in - should be full to full much easier
Unable to provide better condition vehicle unless paid extra for upgrade. Only drive 800m and car exhaust was banging..poss missing rubber bush...so on returning to desk was provided with same model in much better condition!
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