“Lovely car but customer experience poor due to one person letting the company down.”
About Budget:6.0/10
The man behind the counter was rude on pick up of vehicle and even ruder on return. He questioned the cleanliness of the vehicle on return despite it being unclean on pick up. He had no people skills and his non-verbal communication was negative. If hes not happy in the job then perhaps it's not for him or he should seek supervision from his manager.
“Great experience booking,great car,great price poor customer service from budget rental at kissim.”
About Budget:7.3/10
The car rental cost was excellent and cdr was superb.
What spoilt the experience was the customer service when picking up and dropping off.
The staff where rude,on both occasions.
We left a pair of expensive headphones in car and phoned the office and asked them to check.
They said that they checked but we went back to office on way to airport and found the headphones in back of car where we asked the employee to look.
Very poor customer service from a rude man.
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J.Fairless
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