U-SAVE CAR RENTAL REVIEWS

Good job.

Steven was not professional. His language was not appropriate or professional. He tried to give me an SUV and argued with me that I what I requested. I showed him my reservation for a Nissan Versa or similar. The manager looked at my reservation and explained to him that it was transferred and looks as if U -Save staff entered it wrong. Steven upgraded me to a Hyundai Sonata (I think) after multiple requests of me telling him I DID NOT want an upgrade. He said it’s ok, it’s free, I got you. I told him again that I did not want that car. I accepted it because this process had been too frustrating. I was not given a pass to get out of the gate and had to sit at the gate for 10 minutes. I had to get out of the car and go find a hotel person to let me out.

No problem booking.

Car with Hungarian plate cannot pay parking and therefore cannot be parked in whole Wien! No bill still received from Usave

Staf is very friendly and supportive.

They tried to upsell insurance services. There’s a strict mileage limit, but fortunately the staff was lenient during the car exchange and didn’t charge extra fees.

Very satisfied

Pickup process was easy and convenient. Change oil light came in the middle of the rental period.

QEEQ incorrectly states that all foreign renter must show an international driver license. That is incorrect, please provide accurate information on your website. I only needed to show my US driver license at the counter in Vienna, Austria. I unnecessarily had to procure an IDL.

Only one person on duty at night

Good

Received a brand-new car, very smooth experience

timming very gơod

The car was in excellent condition, but it wasn't the type we booked. We reserved an automatic, but they gave us a manual.

I went to the car rental office after 1 hour of the appointment time. They let me wait almost an hour due to the car is just washing. They also don't have the model I booked (Mercedes-Benz Vito, 9 seats, automatic), so they offer the Renault traffic L2 minibus (9 seats, automatic and large space for the luggage)

they didn't accept Taiwan driving licence, but didn't mentioned during booking after changed driver to complete booking, they requested to us to perchase new insurance

didn't mention Taiwan driving licence not accepted

Needed more CS personnel on check-in. Took over an hour standing in line and then providing proof of insurance coverage.

Great! Easy and well organized.

It's a small company specializing in Sicily, but the prices are cheap and the car condition is great. Highly recommended.

I thought it was enough to bring my car insurance card with me when I got the car, I didn't know that I needed more detailed information about liability, so it took me some time to find the info I needed on my phone. Checkout would have been faster if I had had those documents ready in advance.

The staff were nice from pickup to drop-off. However, signing the agreement via email was a bit inconvenient.

Very enthusiastic service, extremely satisfied.

Good service, but the parking spot is a bit far from the counter, a bit of a walk.