Excellent service & nice vehicle

Extremely satisfied, everything went smoothly. When picking up the car, the staff mentioned there was a one-year-old Prado available, but they also had a brand-new Endeavour that's only one month old. They asked if I wanted to switch, and I decisively chose the new car. I opted for the full insurance from the rental company. The car was in excellent condition, had no odor, featured a reversing camera, and could connect to a smartphone for navigation. It was the diesel version with strong power, seven seats, and the last row was already folded down to accommodate large luggage. On a rainy day, I drove the mountain roads and switched to four-wheel drive.

Avis and Budget are part of the same group, so we were assisted by an Avis representative. He was very polite, and the paperwork was processed quickly. Self-pickup of the car was very convenient.

The process was very smooth, both pick-up and drop-off were quick, and the staff upgraded our car for free. We had a great time throughout the trip.

Helpful and efficient

I took diamond membership for car rental and the deals, $1 freeze are very useful and the prices I have paid seem competitive so far. What seems less useful is the booking.com extra 7% which is rarely available, the price drop protector which on my 4 rentals kicks in at 5% but the price has never dropped by more than 4%, and all the coupons which aren't applicable