Aside from the staff's persistence in promoting insurance, everything else was great. I had already purchased the highest level of insurance on the platform, but the staff kept recommending additional coverage, which was a bit annoying. In the end, I had to pay a deposit of over 50,000 pesos. Additionally, the car's fuel tank wasn't full when I picked it up, and I only noticed it after getting on the highway, which almost left me stranded due to low fuel. Fortunately, the issue was noted in the rental agreement, so technically there wasn't a problem. However, for those who aren't attentive or don't read the contract thoroughly, it could turn into a hidden pitfall. This can be especially troublesome for people who are not fluent in English.

Very satisfied. Despite the language barrier, all the staff were extremely patient. There was a friendly guy who spoke English and enthusiastically explained the services and important details. Also, returning the car in Mexico was quite straightforward, just a basic check was needed. In Europe, some rental companies tend to nitpick—speaking from personal experience. I'll rent from Europecar again next time.

Car was mechanically sound, but body was a little beat up!