Terrible

Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.

Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!

Over 40 minute wait to be seen at the counter. Aggressive selling techniques even after explaining I had already brought insurance. Wanted to charge me a extra €200 for their insurance. Scare tactics when I refused. Car was cleaned on the outside. Filthy windows. Nobody to check the car over with.

Website was easy to navigate. Good price.

Absolutely terrible. Non trained employees. I was told the car is not insured at all and it took me 45 mn to get the keys.

The car was excellent as was the pick up and delivery service. I was, however, disappointed at the 50 Euro penalty for filling up the fuel tank with very little fuel needed. As the car was returned 2 days early, I felt that the 50 Euros was excessive even though it was probably in the terms and conditions. Under these circumstances perhaps you might consider refunding part of the penalty.

Excellent service