Easy enough.

The service was excellent and efficient; the paperwork and car pickup were completed within minutes.

Pretty good, everything was easy and procedural. There were no complications or difficulties when returning the car.

The billing had A little discrepancy. I was overcharged. I have fontscted customer service and hopefully they should be able to sort it out

It's the best one that I have used so far. Best deals and easy to book

The car was booked for 1pm. We arrived at that time to find a huge queue at the counter, and a large number of frustrated customers waiting near the doors. It took ONE HOUR to get to the top of the waiting line. At that point the Budget staff member told me that I would have to wait for the car as not enough cars were available! I now realised why so many other customers were very angry and waiting also. When I complained about this I was told that my pick up time was 1pm and it was now 2pm. I replied that I had to wait in the queue for ONE HOUR! He told me I would need to wait for the car "10 minutes". As it turned out we had to wait ANOTHER HOUR before we were called to collect the keys!!! We had to wait with our children for a total of TWO HOURS before we got the car! This is despite the fact that we had prebooked the car. Very poor service! The Budget staff clearly could not cope with the demand.

Easy booking, would do again, but not with Budget!

Friendly staff at pickup. Upgraded car