The original booking was canceled entirely and all fees were charged because I arrived at the Alamo downtown location over an hour late. QEEQ did not inform me in advance that arriving more than an hour late would result in being unable to pick up the car and having the full amount charged. Such unreasonable and shameless terms were only subtly mentioned in the contract. Additionally, the Alamo staff were very arrogant and showed schadenfreude, seemingly profiting well from such practices. Ultimately, there was no way to claim compensation, and I had to place a new order on-site. I strongly advise everyone to avoid Alamo!

Quite satisfied. The selected car model was not available at pickup, but they offered two options, and I chose the FORD PUMA small SUV. It had over 60,000 kilometers on it but looked very new. I informed the staff that I had already purchased insurance domestically, and they didn’t object. Everything is digital now; you just confirm and sign on a PAD, and they'll send an email to you. An additional deposit of 200 euros was charged. There are two points to note: First, the pickup time depends on the actual time you go to handle the paperwork. If your original return time aligns exactly with a full day, you’ll be charged for an extra day, so make sure the staff adjusts the return time accordingly. Second, the car doesn’t come with a full tank, and you don’t need to return it with a full tank, but the fuel level must be higher than at pickup. This can be tricky to manage—I ended up adding fuel worth a dozen euros more, and it wasn’t refundable. The deposit was returned within two to three days after the car was dropped off.

Overall, it's acceptable. They promoted the option to upgrade to a better vehicle, but after confirming it wasn't free, I declined without being pressured into purchasing.

Initially, we were given a new 7-seater Sorento with 1300 kilometers at Atocha. It had all the features and was easy to drive, but it was uncomfortable for six of us. After discussing, we found that only the airport had an Optima available. So, I drove the Sorento to the airport to exchange it for the 75000-kilometer Optima. The car was in decent condition, no insurance sales pitch, and the exchange process was smooth. Overall, a good experience!