The pick-up process was very simple, and I was very satisfied with the car. Drove on Sky Island for 7 days without any issues. It was a diesel car, but the tank wasn't full at the start; fortunately, the fuel level was the same upon return as it was during pick-up. The address provided by the rental company was incorrect. They are located on B2, but the information given was for the 2nd floor, causing us to waste time and effort with our luggage.