Excellent experience

As advertised on EasyRentCars apps, the pick up location was at Tao Yuan Airport. Upon arrival at airport, information counter informed us to call Chailease for pick up. Drop off point was not at the airport too. Other than that, Chailease staff and people were friendly, professional and nice.

You guys doing excellent job. But do check on this Chailease pick up and return location. It was a 7 mins drive from the airport and require a pick up. We choose to pay higher rental for the convenience picking up and dropping off at airport due to our timing.

Overall very good, staff excellent.

Very good service and accommodative. We were quite concern about insurance coverage as it seems insurance does not provide Act of God protection which makes us very worried as Hualien is prone to weather change, landslide, earthquake and windstorm. Will not consider rental in the future as we have no mean to pay for losses to the car if damaged by natural disaster

Instruction on pick up from Chailease at Airport is not clear from confirmation given by Easyrental. Chailease did not have an Airport counter and no instruction was given to us to call Chailease or where to find Chailease to arrange transfer to pick up area. Wasted our time . Also when we wish to extend the hire, the service staff does not seem to understand my request.

An older car than I expected for that amount of money, but it was in good condition. Staff was friendly.

Seems like you can't do anything after the booking is made, so the value of your services somewhat diminishes.

Good car providers and free upgraded