Getting better but can go from good to great with a few adjustments - i I would become loyal then!

s.west

France

Reviewed: Thu, May 9, 2019

About ACE: 9.0 /10

The collection desk was much improved from the previous occasions and there was not too much up selling and threatening by hard selling the extra insurance for damages. I have already bought my own annual insurance for this at a fraction of the price charged by Easy cars and others. The car was ready but a bit frustrated that I had to get marks added that were not shown - makes me suspicious. Also marks of the inside was 'not included' which didnt sound right . The gent at the handover was top class and very helpful - a credit.

About QEEQ: 10.0 /10

Didnt use

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Mini | Opel Adam or similar

5-day rental

Relevant Reviews on ACE Bordeaux-Merignac Airport

p.goux

France

6-day rental

Economy | Volkswagen Polo or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Fri, Aug 2, 2019

About ACE: 8.7 /10

The waiting time at the pick-up counter was even worse than Avis. Trust me, it is very bad.

About QEEQ: 10.0 /10

D.Cox

France

3-day rental

Economy | Volkswagen Polo or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Tue, Jul 9, 2019

“It was a pleasurable experience”

About ACE: 9.7 /10

The car was very new and clean

About QEEQ: 10.0 /10

The whole process was fine.

M.KIANFAR

France

7-day rental

Compact | Opel Astra or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Mon, Jul 1, 2019

“Fiasco.”

About ACE: 5.7 /10

It took 5 hours to rent the car and everything was as vague as can be. The whole process is designed to sell Insurance and upgrades. A ridiculous process which created 60 people long queues. I am sure that these rental agencies are either owned or financed by the main players like Hertz with the sole objective to drive people back to them and NEVER , EVER consider leaving again.

AJA

France

8-day rental

Compact | Opel Astra or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Mon, Jun 24, 2019

“Spend the extra money not to rent with ACE, it will be worth it”

About ACE: 5.7 /10

ACE was dire. The pick up took over an hour. After a flight with a 6 month baby and a 5 year old, this was far too long to wait to get to the desk to be served. English was poor, and it was a battle to convince them of the insurance I had already paid for with AXA via Easyrent. They even tried to con us out of 20 Euros for petrol to fill up saying the nearest petrol station was over 30km away from the airport. I had been to the airport several times and the petrol station that was 5km away has always sufficed.