Did not have booking. Then asked for cash and later wanted credit card details. Did not use this service

Euro car isn’t at the airport. And doesn’t have a service desk. Attendant got annoyed when we called to request the car. Then double charged us on pick up. Wasn’t at the offsite address at drop off. And instructed us to leave vehicle at the airport carpark with the keys in it. After sending pictures to agency. For confirmation about receipt of undamaged vehicle Still no response. And no refund for deposit of $800 fjd. We hire exclusively thru europcar. Both personally and professionally. Untill now Car stank. And wasn’t clean. ( I believe was an overflow car)

Not really QEEQ fault. But wasn’t the best experience not being able to amend the booking without Calling. Just a small Gripe

The pick up process and return process was smooth and fast. Compare to budget.com car rental, it's much better. We booked our car rental from budget.com on 17 Nov and end up we were told that the car we booked having technical issue problem and they requested to use another car rental company with additional price top up. However, this bad experience did not happen on Europcar and we were quite impressed with the free upgrade to Volkswagen Polo. Well done Europcar.

I would like to complain. I paid for a 4x4 and specifically wrote in my booking request that I needed this due to remote location of accommodation. However, on arrival the 4x4 was not available. The similar (term used lightly) vehicle offered was an SUV, this wasn’t capable at doing the unmarked road safely! So the fact that I didn’t really get the car I paid for pretty much ruined the holiday as we were constantly worrying that if it rained we would probably be stuck. Thanks for charging me for a car that I clearly didn’t get to use. Where you advertise a car or one similar, it would be nice if you actually adhered to this! I paid for a 4x4 and got an standard SUV! The reduction in price for the SUV was minimal, I feel I was ripped off and the local office were useless at trying to resolve the fact that the 4x4 wasn’t available!

Both front passenger and driver seatbelts not functioning, not retract. Very unsafe.