Great Service and Car but not Full to Full!

DO NOT RENT A CAR FROM THIS PLACE. I visited Kefalonia with my girlfriend and rented a car here for 2 days. We were offered 50 Euro insurance but declined because we had purchased external insurance. The car was inspected by a Europcar team member and scratches and marks were noted. The underside of the car was not inspected. We were EXTREMELY careful when driving around for 2 days. Upon arrival, the car was inspected and we were told that a there was a scratch on the UNDERSIDE of the car and 300 Euros was payable. I can guarantee you that not only did we not cause this scratch, but that the underside of the car was NOT inspected properly in the first instance. Please see the photo of the scratch I was charged 300 EUROS FOR (thank god our amazing external insurance covered this- RentalCover.com)

The deposit is too high and they hold it for too long.

Slow and bad customer service. I came the day before my reservation when they were not busy asking them if there was some paperwork I could do in advance and they told me don’t worry don’t worry we’ll do everything tomorrow. Then I have arrived here today and they have asked me to send them by email the confirmation of the booking. They seemed to not even have my booking clear and I have been waiting now for more than half an hour because every single telephone call seem to take preference over myself being here in the office. Avoid this place if possible and rent some where else

Car was too small for a family of 5 with associated luggage boot space wasn’t enough

Booking was easy and by the time I came to pay the price had dropped

Europcar staff was very helpful. Especially office in Athens - the manager was fantastic. God bless him. The car. We took it at ATH, it was not very clean in the back seats and the screen viper blade was torn. Everything else was fine.

I was a little bit suspicious about Easyrentcars.com, but after everything went perfect, I will definitely use it next time.