Reliable Vehicle but made to pay for larger Vehicle

Excellent service and product. No complaints.

The staff was friendly at check-out and helped me to get a more comfortable car for not much more money than I was originally paying, but they did not explain that the surcharge for having Fox Rent A Car fill the gas tank was 30% tax. The fuel was astronomically more expensive than if I had filled up the tank myself! And, when I dropped off the car, the lady who checked me out was not able to explain the details of my additional charges on my bill so she sent me over to another man at the check-out counter. He looked and acted very perturbed by everything I asked about, when trying to get clarification of the charges on my bill. I also had to fill out an incident report for a cracked windshield from a rock that flew up from another car. I wasn’t very happy to get a bill for almost $500 for a cracked windshield that I could not have prevented from happening.

The booking online was relatively easy, and I had no problems with the reservation when I arrived at Fox Rent A Car. However, I was charged a foreign transaction fee for booking through this site, so I don’t know if I’ll use EasyRentCars again due to the unexpected foreign transaction fee.

Everything was smooth as it was supposed to be. Thanks

This was the first time I used Easyrentcars and I am satisfied. I will use it again. Thanks

didnt have the z size and categorie i reserved and they said to come back the day after and even that didn t have the car and said they overbooked all time customer and that happen often that situation

Need more staff assigned - my pick up time was too long. It seemed there was only one person on staff.