Good

Do not rent from this company! It's the worst rental company ever. The deposit required is around 15,000 yuan, and refunds take forever. It's been half a month, and when we called to ask why we haven't received the refund, they claimed they had already processed it and told us to check with the bank, which had nothing to do with it. When we called for roadside assistance, they said they couldn't help because we didn't have their insurance and provided no useful suggestions, just repeating 'I cannot help you.' Basically, they are useless. We had to resolve the issue ourselves in the end.

The store mistakenly noted the wrong pickup location, which made us wait an extra hour without any apology or explanation. Not a good impression. However, the car rental service was quite efficient. Thumbs up.

This is probably a local rental company in the Czech Republic, not very large but relatively well-managed. Both pick-up and return processes were smooth.

The store is located in the center of Prague and is easy to find with the address. The customer service is easy to communicate with, and both pickup and return are very quick.