As always, a very good service at Europcar. The only detail: this time the car was scratched on a lot of places, but that did not interfere with the vehicle's conditions so everything went smooth :-)

no price drop: I guess we had a very interesting rate because when I checked again 2 weeks, 1 week and a few days prior to our car rental, prices did only go up (and quite a lot)

Long wait and no info on collection.

All good!

Rude counter staff. Was only able to get price for additional young driver at desk not when booking. Told it would be extra 200 Euro. Price for car hire was £104. Extortionate. Will not use again.

The staff at the counter were very helpful. The car we originally booked had an issue during the prior rental and was not available. But, the staff offered multiple options, including an upgrade at the same price, to help resolve. Once that was done, the check-in process was very quick.

Process of picking up the vehicle was too long and the counter staff was "just doing her job" and did not show enthusiasm to answer questions. Vehicle given was damaged as well.