I was sent to a postcode that didn't exist. The number I tried didn't work.

About Dollar: 8.7 /10
The actually car was fine a d when I was sent to the correct address everything was ok
Reviewed: Wed, Mar 20, 2019
Compact | Hyundai i30 or similar

Relevant Reviews on Dollar in United Kingdom

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Economy | Ford Fiesta or similar
“Other than shuttle and pick up, really great experience.”
About Dollar: 8.7 /10
Dollar were fantastic. Super helpful, understanding and the lady who served me at Stansted was an absolute pleasure to deal with. Had a fantastic car, much better than I booked and paid for, and a wonderful experience.
About QEEQ: 8.0 /10
Need more information emailed about shuttle service and pick up, it wasn't clear where we should wait or what vehicle to look for, so took us a long time and to-ing and fro-ing and asking questions to find shuttle pick up. Would be better to include more detailed information in info sent prior to pick up.
Reviewed: Wed, Jan 1, 2020


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Compact | Hyundai i30 or similar
“Awful in the communication and information upfront but the actual rental was smooth and easy”
About Dollar: 7.3 /10
The phone number on the booking confirmation was not a phone number but an excel converted string of numbers and letters. The pin location that was included pointed to a location far off from the actual car rental office. Nowhere on the confirmation was mentioned that the actual rental was through Thrifty car rental. This would have helped tremendously finding the right place...
Reviewed: Wed, Aug 7, 2019

t.woon hwee

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Compact | BMW 1 Series or similar
“Terrible experience at Dollar/Thrifty. Service staff Jon was unhelpful.”
About Dollar: 6.0 /10
Car was good. Wait was too long. What is an equiv car should be better defined. Staff Jon preferred that I cancelled! They agreed to cancel the first 500 taken on a S$ card(to take away forex diff), instead took 500 off a UK TSB acct. The first deposit was not cancelled or returned to the card account. WOULD HAVE BEEN BETTER FOR DOLLAR TO RESERVE THE CREDIT. That was how SIXT secured their deposit in my earlier week's rental. So much neater, and more considerate to the customer.
About QEEQ: 10.0 /10
Presently surprised wth Price Drop Protector. Pleasant little innovation. Keep it up in looking after your customer's interest.
Reviewed: Tue, Jul 9, 2019


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Compact | Hyundai i30 or similar
“Too small and no alternative available”
About Dollar: 5.3 /10
Waited over 30 minutes to be picked up and taken to the off airport Thrifty rental offices. When inspecting the vehicle we were told that we had to take this specific vehicle as that was the only one available! We stated that it was too small, impractical and not as described. We were informed that this was the only vehicle available and that there were no alternatives. The offices were away from the airport in an industrial area so we had no option to choose another car rental agency. The car was not suitable as it had too little boot space for two normal sized suitcases. The only way we could fit our luggage in was to collapse the rear seats leaving our valuables exposed and meant that we couldn't fit passengers in the rear. Had to make the best of a bad situation as we were left with no option. Not the outcome we were hoping for.
About QEEQ: 10.0 /10
Straight forward and easy booking process.
Reviewed: Thu, Jul 4, 2019


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Luxury | BMW 5 Series or similar
“Thrifty is my very regular local car hire !”
About Dollar: 8.4 /10
Like: Well I have been happy with Thrifty from day one .. Been hiring them for a while now
Dislike: No comments here
Reviewed: Sun, Sep 23, 2018

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