Car wasn't ready, car wasn't serviced, difficulty contacting agent with Reach Rental.

About reach rental: 5.7 /10
Agent needed to take care for oil change before car was ready. No ticket counter, difficult to find and difficult to contact agent. Over an hour waiting for car to return from oil change, two different service lights on dashboard but agent assured everything checked out, and when dropped off car no agent available. Had to leave car in garage with keys. "Ticket counter" is one room office in high rise, returning car is not typical drop off--they share a garage with an apartment complex valet. Very confusing. As a side, the car was missing a hub cap.
Reviewed: Sun, Jan 13, 2019
Mini Van | Nissan Quest Model Guaranteed

Relevant Reviews on reach rental LOS ANGELES AIRPORT

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Premium | Ford Mustang Model Guaranteed
About reach rental: 10.0 /10
Very good service!
About QEEQ: 10.0 /10
Reviewed: Wed, Mar 18, 2020


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Medium SUV | Toyota RAV4 Model Guaranteed
About reach rental: 8.7 /10
About QEEQ: 7.0 /10
Reviewed: Tue, May 7, 2019

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Intermediate SUV | Jeep Cherokee Model Guaranteed
“Nice people, decent car.”
About reach rental: 8.7 /10
Car was good. Needs directions to their office as it’s in a building on the 7th floor but nothing mentioned on the notes. Location to airport was a short regular shuttle.
About QEEQ: 10.0 /10
Reviewed: Tue, Apr 23, 2019


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Convertible | BMW 430i Cabrio Model Guaranteed
“Simply a bait and switch paid $566 for a convertible and was given an old bmw 5 seris hard top”
About reach rental: 4.7 /10
No pure bait and switch I hired a nice bmw 4 series convertible and was given an old dented 5 series bmw with bad brakes.
Reviewed: Tue, Apr 2, 2019


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Medium SUV | Toyota RAV4 Model Guaranteed
“I tried to call to explain how horrible my experience with reach rental was and the lady did nothing”
About reach rental: 4.0 /10
The place was shady and ridiculously un professional. I will NEVER go back and they wasted 30 minutes of my time giving me the wrong car, because they didn’t take the time to get my name. Even though I asked is this car for ******* and he said yes. The original car was not in condition to leave and then the car we ended up getting was dirty and damaged. There was no actual office. You had to meet them in an alley and the communication was horrible. You had to literally call multiple numbers to get anything done, such as get a shuttle to pick you up. And the shuttle was horrendous. The worst part would have to be that the man felt it was okay to take a picture of my credit card with his personal cell phone. Now I have to keep an eye on my bank to make sure they do not start making strange charges on my card.
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Reviewed: Fri, Mar 1, 2019

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