SAN JOSE CAR RENTAL REVIEWS

Staff very efficient and helpful. Transferred immediately from airport to rental office. Vehicle exactly as requested.

When we arrived at payless San Jose Costa Rica we hade to pay for another insurance even if we already took one at the booking. The reprensentant at Payless said that this insurance did not worth nothing. So for 3 week rental it cost us around 2700$ Can. We consider that it was a robbery. It starts the vacations very bad.

Danilo Jimenez REQUIRED me to buy the "minimum" AVIS additional insurance $275.90 for 9 days despite PROOF of FULL COVERAGE on the Easy Rent Cars voucher with Avis's name and reservation on it. When I resisted- Danilo Jimenez CANCELLED my booking and then announced where were no more cars for rent. Extortion pure.

Hassle free

On arrival the staff was very helpful in providing all the information required, from upgrades to legal information. There was no hidden surprises and when dropping off the car the staff made sure it was an easy process, which took minutes and made sure we were taken back to the airport with transportation provided. Excellent service!

Fantastic site and easy to book with competitive prices.

No fue lo esperado ni lo que me prometieron ya que cuando llegue a la gracia de budget me obligaron a pagar un seguro que fue mucho más caro que la renta

Si van a rentar con conoañias como budget deberían revisar y cobrar el seguro de inicio

Waited almost 2 hours. Car fuel cap didn’t open. Needed service on first day. Piece of crap car.

None

The staff was very friendly and professional.

Agent a Thrifty nous a obligé à prendre une assurance locale alors que nous avions déjà pris la meilleure assurance sur le site. Nous avons discuté avec lui presque 2 heures, il ne nous a pas laissé le choix et nous avons dû payer 265$ sup pr l assurance! Moteur de voiture très poussif, manque de nervosité et de dynamisme. Pas de climatisation à l arrière pour les enfants. A l arrière 2 ceintures de sécurité seulement, donc 2 enfants partageaient la même ceinture!!

The van was perfect for the group of 10 to get us from the airport to the hotel and around the town of San Jose and the surrounding areas. The staff at Payless was very helpful and customer service was excellent.

Renting the car on line went very well. The price of the vehicle was reasonable however the insurance was a little high but the need for it was definite based on the driving behavior of the citizens of San Jose.

I thought Lenny was incredibly helpful and he made the whole process extremely easy. Thank you!!

The price for our car and the ease in which I was able to reserve it and pick it up and drop it off were all fantastic. Kudos to Easyrentcars.

The counter staff was very slow on pick up. Really frustrating when we wanted to get on the road. It took about an hour.

Waited over an hour to collect the car, so they need more staff to deal with this. The drop off was very efficient though and staff member very efficient. We got a better car than booked, so that was nice.

Booking was easy and efficient. I used the Price Drop Protector but it didn’t deliver a saving from when I booked. Would recommend to others.

the broken car was replaced by a bigger and better one. loss of time is recovered.

good car at a good price.

Like: I like how quick and easy was to make reservations and the verall customer service experience!
Dislike: N/A