HAWAII - HAWAII ISLAND CAR RENTAL REVIEWS

Staff at pick up was AMAZING and helpful. I will definitely rent through you again!

Car exceeded my expectation and staff at pick up was AMAZING and helpful. I will definitely rent through you again!

The rental vehicle was excellent, The Rental agency was poor in honoring the Easy Rental booking. Had to be overcharged for items that were included in easy Rent, such as additional drivers, insurance and cost of vehicle

Need to have better information with rental car agency so as not to be overcharged.

事前に予約していた車種と異なるものを貸し出されましたので戸惑いましたが、それ以外は何も問題ありませんでした。

Like: Everything
Dislike: 30+ min wait for car pickup.

Yes. Very nice ! Great staff

Yes ! Absolutely ! Good price ! Very impressed !

Difficult to find the Thrifty office inside the building as we had little direction.

Easy to use booking platform

The counter staff was wonderful. Although I did not specify when booking, she provided us with a bilingual navigation so that some of my family members thought it more convenient to use the Japanese navigation than the English.

We didn’t get the car we requested at the pick up time and had to come back a day later to pick up the car we needed. Very inconvenient.

要望に答えてくれて、車のアップグレード対応をしてくれた。 アップグレード交渉が、英語で大変だった

カウンタースタッフはとても 迅速に対応してくれました。アラモだけ すごく混んでいたせいか、準備できる車を出してくれて、コンパクトを頼んでいたのに、カバンのサイズを見て大きめの車を出してくれた。とてもグレードのいい車で、最高だった。 旅行前に聞きたいことがあり、何度も連絡したが、電話は出てくれなかった。 返却はフルカバーだったからか、簡単なチェックで終わり、スムーズだった。

飛行場からのバスの地図をもっと分かりやすく地図でも載せて欲しい。 申し込み後のメールが、今ひとつ分からずらい

I requested a small car but received full size; not good for driving in Hawaii, Big Island; who needs black car in such sunny place as Haiwai, it heats up so fast. it is confusing to locate drop off place, the signs are misleading very much

The car was as promised. It was a 2019 Chev Impala, fully loaded, very comfortable. It had some minor scratches near the front headlight, other than that, nothing wrong. Shuttle bus was quick to pick us up. There was some sticky substance on the back seat that we had to clean up due to not noticing until after we left the rental location.

Car exceed expectations; best experience ever renting a car.

Brand new car rented in few minutes! Everything was easy, clear and ready when we arrived at the airport!

Very helpful counter staff at the Herz agency. Staff for the drop off was also friendly and helpful.

Like: Great Staff. Friendly and efficient. great car. easy in pick up and return.
Dislike: nothing

I had to return the first car as it had brake and cruise controls issues. The first person assistant was somewhat rude in general in giving me the auto I had ordered and I had to state that I wanted a full size four door and not what he was offering me. I make it very clear that that I would like to have what I paid for. He made a nasty comment about being booked thru a 3 party and I continued to ask for what I had paid for. I did get the 4 door full sizes and left only to return it the next day because it had problems. The second agent was very happy to accommodate me and was very apologetic about the problem with the first vehicle. He was great and wonderful. Thanks

Thanks! We got a price drop.

They have charged me an extra USD230 which I am still trying to have refunded!

The staff at the counter used hard sell methods to try and force / convince me to buy additional liability insurance. The staff lied directly to my face claiming I would have ZERO liability insurance if I don't get Liability Insurance Supplemental (LSI). As the name already implies LSI is additional (supplemental) insurance. This is optional because the rental company is already required by state law to ensure at least minimum required liability insurance. This would have added additional 40% to my total rental cost !! I had to vigorously refuse several times until the counter staff reluctantly -- and still insisting I would be at extreme risk without any liability insurance -- gave in and finally let me leave. Apart from this rude and quite threatening behavior, the vehicle was also in rather poor condition: - very high mileage (over 33,000 miles) and dirty interior - vehicle tire maintenance warning active from start of rental, so clearly the required checks and repairs were not performed during vehicle return processing - I literally had to demand that staff at vehicle handover join me in inspecting the vehicle to record any existing damage. I will NEVER AGAIN rent from this company.