CLEVELAND CAR RENTAL REVIEWS

The only problem we encountered was payment of tolls. I travelled through a number of states and it appears each state has its own system. I tried online and by phone but being a EU citizen with a non-US registered VISA credit card - there was no easy way to pay tolls. This meant that Dollar billed me twice afterwards with admin fees etc. I discovered after renting there is a toll sensor unit you can get for the windscreen for rental cars but the desk agent at Dollar did not inform me. Not great customer service in this case.

easy pass is a rip off.

Great

Great

I was disappointed because I was charged more than what I was quoted initially ($8 more). I reserved the car for $51 (including all taxes). But at the counter, the attendant said that it is $58. I showed her my reservation. but she could not do anything.

My only issue was neither I nor the clerk could get the Bluetooth to hook up to my phone I've not had trouble with any other car so I'm thinking it's something to do with the actual car.

The car's driver seat didn't adjust correctly.

The vehicle wasnt ready had to wait 30 minute for it to be cleaned. Got back to town 1 hour away and I noticed the whole back row was missing! I drove another hour back to the rental spot to find out it just needed pulled up! Waste of my time! When I returned it the lady had an attitude!

Like: Upgraded to a Ford F-150 at no additional cost.

The car was absolutely flawless

I could've gotten the Dodge Ram. I was too short getting out of the car. With no running board, I sprained my foot. The car was not that clean and to have only 9900 miles when I picked it up, it was pretty scratched and beat up. All in all, it was only an ok experience.

Small crack in windshield at pick up but no issues beyond that and it didn’t affect the vehicle’s performance.

We were unable to collect the car on our scheduled day/time because our plane was delayed by 4 hours and the counter staff had finished for the day. Fortunately we were staying 20 minutes away so returned the following day. From there everything went smoothly.

Great people working on the lot and check out.

Arrivo un’ora prima del previsto e al posto del veicolo scelto vogliono darmi una vettura più piccola. Sono irremovibile , tentano di nuovo di convincermi dicendo che avrei dovuto aspettare mezz’ora, poi diventata un’ora. Quando hanno capito che non avrei accettato altro veicolo , puff la macchina compare. La macchina era nuova (Chevrolet Tahoe con 1100 miglia ) , molto soddisfatto, meno del personale al noleggio a Cleveland.

There was some garbage under the drivers seat. And the charging outlet didn’t work half the time.

worst experience for a rental car i have ever had!!!!!! totally ripped off they ended up charging me 150.00 for 2 tolls that were $4 each. sickening!!!!

Yes, it did.

Fabulous service

Did not receive the email receipt of final payment. This has caused great inconvenience as I have been unable to claim reimbursement for the expense. Every other car rental company emails the receipt immediately. Very unhappy.

Like: Everyone who we dealt with was very friendly, helpful and courteous!

Why was I quoted one price and charged another? No one had an answer for me.