SAN JUAN CAR RENTAL REVIEWS

Muy buen servicio !!

Finding the correct shuttle was very frustrating. I called Charlie car rental and was told - just look for a white van. The second time I called he said I had the wrong car rental.

Was presently surprised when I found out Ace rental in Puerto Rico was Charlie since prior experiences with Charlie rental were always excellent!

The van was wrecked and had not been repaired before it was given to us so it was in bad shape. They did not mention this to us, so when I went back in to ask him about it, he said there was a card inside that showed the damage so we wouldn't be held accountable for it. They also charged us a 20.00 service fee for tolls that wasn't mentioned when I booked the van. They try to get you to buy what they call unlimited tolls for additional 79.00. From prior experience I can tell you that that's way to high. I drove all over the Island for 10 days and went through numerous toll booths the whole time I was there and my total for tolls only came to 34.00. Luckily I knew this from past trips.

The process was easy.

Price was different when we got to Ace Rent a Car and we pay a deposit on Easyrentcars.com that didn’t count on the rent place. So, we lost that money.

This was a stress free experience. The staff at the pickup place to include the driver that picked us up was outstanding, very courteous and friendly.The car was super clean and everything worked perfectly. Thanks

We didn’t wait too long to have the car .

Agency required us to buy insurance and other things that more than doubled the rental car price from $98 to $200 even though we brought insurance documentation. Car had no central locking, no power windows, no trunk cover. First car had a tire pressure warning light on and agency first refused to give us a proper car.

they are awful about giving their address.

Like: The employee told me that I could use my existing car insurance to cover the cost of vehicle insurance, which saved me $25 a day. We wound up with a brand new car, which was an unexpected perk.
Dislike: It took about 20 - 30 minutes to get everything sorted out, but for the price we wound up paying, I really shouldn't complain. I'm pretty happy all around with the experience.