I have just been in contact with Green Motion Katowice Airport -Poland to discuss few issues I have come across renting car through this franchisee.
To begin with after I have returned the car on Saturday 26th January, I’ve received an email that apparently I am responsible for scratches on the roof, rear left door and front right door. Total charge for the damage is 1073,60 Euros. I have received photographs of the damages, however, none of the photographs has date and time stamp, which could be taken at any point in time. When I raised it with the staff at GM Katowice he suggested to go into setting which obviously does not work as it shows me time when I downloaded the photos.
The scratches looks as if they were made by automatic wash, parking a car at the property not a communal or street parking it’s impossible to make such a scratches, especially on the roof.
I was collecting the car in the middle of the night when the car still had a frost on, therefore unable to point more damages/scratches.
Second issue that I had was no windscreen wash, which I only realised driving down the motorway in Poland. Clearly the car was not serviced. I have purchased it myself to make sure I can travel safely. As somebody could imagine driving with dirty windscreen isn’t particularly safe especially during winter time.
Third issue was that the car was not cleaned inside. I have paid 10 euros for an option of returning a car without cleaning not for an option of receiving a car that wasn’t cleaned. I have made this clear to the staff at Katowice airport who suggested that this is not what I have paid for, therefore I assume I should not be expecting clean car anyway.
I deeply regret not washing the car myself as now it turns out that I am the one responsible for the damages that have occurred after I have returned it.
When I questioned why am I being charged such a high fee for the damages that a repair cannot cost as much I was told that t
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J.McBain
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