KONA AIRPORT CAR RENTAL REVIEWS

どうしても他の保険等を勧められるので英語が苦手な私にとっては面倒くさい。ネットで予約したもので十分なので勧めないでほしい。

値下げプロテクターは機能しなかったが全体的には良かったです。

Easy process and good service.

Expensive car rental

Ok

It was the worst experience ever. As we didn’t book directly so they said contact easy rental and when we contacted easy rental they said can’t help you. You need to speak with dollor rental

The rental vehicle was excellent, The Rental agency was poor in honoring the Easy Rental booking. Had to be overcharged for items that were included in easy Rent, such as additional drivers, insurance and cost of vehicle

Need to have better information with rental car agency so as not to be overcharged.

事前に予約していた車種と異なるものを貸し出されましたので戸惑いましたが、それ以外は何も問題ありませんでした。

Yes. Very nice ! Great staff

Yes ! Absolutely ! Good price ! Very impressed !

The counter staff was wonderful. Although I did not specify when booking, she provided us with a bilingual navigation so that some of my family members thought it more convenient to use the Japanese navigation than the English.

We didn’t get the car we requested at the pick up time and had to come back a day later to pick up the car we needed. Very inconvenient.

Great experience. No complaints at all.

East booking process. Got the van at a great price.

要望に答えてくれて、車のアップグレード対応をしてくれた。 アップグレード交渉が、英語で大変だった

Push us upgrade and pay more for 4wd or sports car. Didn’t explain safety deposit.

La prise en charge a été d’une rapidité exemplaire et les voitures étaient très propre et neuves Aucun prise de tête avec les vendeurs au sujet des assurances . Sur les 4 agences que nous avons utilisées pendant nos vacances Alamo a été notre meilleure expérience

飛行場からのバスの地図をもっと分かりやすく地図でも載せて欲しい。 申し込み後のメールが、今ひとつ分からずらい

Brand new car rented in few minutes! Everything was easy, clear and ready when we arrived at the airport!

Very helpful counter staff at the Herz agency. Staff for the drop off was also friendly and helpful.

They have charged me an extra USD230 which I am still trying to have refunded!

The staff at the counter used hard sell methods to try and force / convince me to buy additional liability insurance. The staff lied directly to my face claiming I would have ZERO liability insurance if I don't get Liability Insurance Supplemental (LSI). As the name already implies LSI is additional (supplemental) insurance. This is optional because the rental company is already required by state law to ensure at least minimum required liability insurance. This would have added additional 40% to my total rental cost !! I had to vigorously refuse several times until the counter staff reluctantly -- and still insisting I would be at extreme risk without any liability insurance -- gave in and finally let me leave. Apart from this rude and quite threatening behavior, the vehicle was also in rather poor condition: - very high mileage (over 33,000 miles) and dirty interior - vehicle tire maintenance warning active from start of rental, so clearly the required checks and repairs were not performed during vehicle return processing - I literally had to demand that staff at vehicle handover join me in inspecting the vehicle to record any existing damage. I will NEVER AGAIN rent from this company.

ミニクーパーのオープンカーを予約し楽しみにしてたのですが、当日行くとミニクーパーは無いと言われGM車かマスタングから選べとかなりショックでした。 支払い時も現地の税金など聞いてないカテゴリが追加されて1万くらい高くて丁度デポジット分くらいだったのでデポジットから引かれるかと思ったら引かれず返却時に係員に聞いても契約書通りだからと言われ時間通りに返したのに早く返したから5ドル引いとくと言われただけでした。 色々と謎が多かったでので気持ちよくはなかったです。 車の使い方など係員に聞いてもあまりわかってなく色々触りまくって自分で分かったレベルでした。 以前借りたナショナルではこんな事なかったので今回の店がダメだったのかもしれないと思いました。 車もどれも傷だらけのボコボコばかりで海外なので気にはしませんでしたが、初めて借りるのであれば衝撃だと思います。 完全に今回の選んだ店はハズレでした。

特に悪くなく良かったです。

Easy to deal with. Smooth pick up and drop off and efficient service

Great service and easy booking and paying in my own currency.