SALT LAKE CITY AIRPORT CAR RENTAL REVIEWS

Dollars phone didn’t work. Spent hours trying to contact them to change reservation

I pretty much received the desired vehicle. Well done Hertz.

This is the second time I’ve used Easyrentcars and I’ll definitely be using them again.

The operation there wasn’t meant for large quantities of people. Only one person at the location renting cars for over 10 customers at the time of pickup.

I was obliged to take an SUV, when I had reserved a compact. Apparently for road to ski hills....would be important to advise customers ahead of time. Going from 112$ to 1085$ US is unacceptable. Then magically offering discounts to an unacceptable price is insulting. I was a solo renter, going from 112$ to 300$ was unaccepable. Then no indications on where I drop off the car, only 1 employee on return, waited over 30 minutes only to be told I just need to drop the keys in a box.

A bit slow at check-in, need to add a 4x4 filter option since required in SLC canyon roads to slopes in winter.

Need more staff assigned - my pick up time was too long. It seemed there was only one person on staff.

Showed her the forecast for warm,, sunny weather. Her answer “They’re always wrong!” We were very tired and wanted to get to our son’s house so we gave in. As I knew, it was warm and sunny the whole week—a big waste.

Having had a vehicle from Fox the previous year that was insufficiently powered to get up to our ski area I specifically asked and requested a vehicle that was capable of being safe and adequate for what we were using it for. I specifically asked if our vehicle was an all wheel or 4 wheel drive vehicle. I was assured from the desk person that it was. I had no reason to question this because I was very specific in with my question. I was directed to a Toyota Forerunner and again assured it was an all or 4 wheel drive vehicle. It was adiquitly powered to get up to the ski area and did fine on dry roads but when we had a snow day we could not get up the hill. We got stuck in a potentially dangerous place part way up the hill. It was at that point that it became clear that we were given a two wheel drive vehicle not what we were told. This, unfortunately, put us in a dangerous position. I had to get the car back down the hill to a lower parking lot and get a ride from the ski mountain up to where we were staying. The car remained in that lower lot for several days being of no use to us. On the day we left for the airport we had to dig the car out of snowbanks created by the plowing of that lower lot. Fortunately, the roads that day were not snow covered and we were going downhill so we had no further issues. My complaint which I did send via email on Fox’s website was that I was specifically told that we had an all or 4 wheel drive car. We did not get what we were told we got. This put us without our knowledge, in a dangerous situation. I would have been ok to have been given a smaller vehicle with all or 4 wheel drive if a larger one was not available with those specifications.

The car was a 2 wheel drive, summer tire equipped vehicle for snow locale. The car had many scratches, dents, on all sides. Marvin was nice at pu, but other staff, not so much. At drop off, we had to wait 20 mins on the shuttle. In the shuttle, your driver did not have room for a child in a carrier... parents put child on floor surrounded by baggege. The snowboard bag loaded on top of the rack FELL to the floor during the wild first turn. The reactive parents avoided it hitting the child. At this pooint, your driver realized his arrogance and error, and slowed down. Mutually accepted NOT to tip. Inside of the car... seatbelyt in rear not exposed. Lifted seat to do so... last many occupants feeding frenzy uncovered! Foot prints on the absolutley disgusting interior windshield... last time cleaned was??? So the car sat for most of week due to insecurity of driving it in any road conditions. First. Last rental with Fox.

Wait for shuttle about 10-15 mins, get the car takes another 15 -20 mins that is normal and acceptable.

This is quite simple & user-friendly.

The car was great

Front desk staff did a hard sell of various insurance and other add on options, being aggressive almost to the point of being unpleasant

Car had interior stains on seats due to a prior customer using the car at a beach and getting in the car when wet. This was noted at time of pickup and didnt really effect anything but I don't understand why they would keep the vehicle in service without cleaning the seats first.

didnt have the z size and categorie i reserved and they said to come back the day after and even that didn t have the car and said they overbooked all time customer and that happen often that situation

The shuttle driver at the Salt Lake location, Jesus, was excellent! They switched me to a Toyota RAV4 and I was happy to have an AWD throughout our trip, great suggestion.

I needed an all wheel drive vehicle. I rented a Ford Explorer or equal. I called in advance specifically to confirm that I would get an all wheel drive vehicle. I was told that all of the Explorers were all wheel drive. Upon arrival I was told they did not have any all wheel drive vehicles but that I could get a 4 wheel drive vehicle for an extra $100. I unhapply accepted that option because I had no choice. Poorly handled by Fox.

Lots of paperwork that took a long time to process. Vehicle had noisy tires that sounded out of round. Needed new wiper blades.

They did a lot of up selling to the point of annoyances

The car was dirty inside and out. I had to spend 30 minutes documenting and photographing all the scratches and inside mess in poor lighting before I could leave the facility. The car ran well and got good gas mileage. The instructions for pick up of the shuttle told me to go to first floor of the parking garage. Actual Pick up was in front of the ground level rental car rental area. Jesus the shirt driver was kind and gracious.

Everything worked extremely well and the car (Jeep) was very satisfactory.