INCHEON INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Service was a bit slow.

Not bad

Completely unable to rent. I have a Singaporean license, an American license, a Filipino license, a translated version of my Chinese license, a Hong Kong license, and the so-called international license provided by the rental company. None of them were accepted. This is the first time I've encountered this issue in many years. Never had this problem anywhere else globally... They also refused to refund my money. This is very unreasonable on the rental company's part.

We got a brand new car, only 5000 kms on the clock. Quick response from office workers, easy to find the locations because you get directions with pictures and text. The only thing is that their English is not what you would expect from a car rental company at an international airport mostly dealing with foreign clients. Especially on the phone. But we managed alright without difficulties.

We arrived at Incheon around 9 PM... being able to pick up the car at the airport instead of taking a shuttle bus to an off-site location was really reassuring. Although there was no GPS in any language, relying on the Korean Naver Map on the phone, we still managed to drive back to Times Square and only got lost a few times over the next five days... The fuel tank wasn't full when we picked up the car, which worried us a bit about refueling at return... but everything went smoothly in the end, very grateful.

Good value for money

Lotte and Hertz in South Korea are the same company. The rental office is located inside Incheon Airport, Terminal 1, B3, Exit 3.

No issues.

Easy to book, promptly replied my request.

Just make sure the vehicle has at least fueled half tank.

Le personnel de l’agence de l’aéroport international ne parlait pas du tout anglais. Très problématique ! Notamment pour expliquer le système du péage à la sortie de l’aéroport où gérer la réservation. Idem à la restitution. Pas de preuve de restitution non plus. les 2 agences très compliquées à trouver. Ajouter un panneau à l’aéroport et les coordonnées gps de l’agence à busan.

Bien

スムーズにレンタルできてよかったです。

一人でレンタカーの旅9日間、道も標識もわからないのに優秀なカーナビゲーションのお陰で 行きたいところへ沢山行けました。延長手続きにも迅速に応じてくださり、カスタマーサポートも丁寧で万全でした。車の状態も良好、楽しい旅になりました。

Smaller Vehicle Given during Pick UP We ordered a 9-seater van to have more room for our bicycles and luggage. One day before picking up the vehicle when we contact them, we were told that the 9-seater van was actually a 12-seater van which required a bus licence most people do not have and so do us. We were given a 7-seater car the luggage compartment of which was very much smaller. I suspect that they do not have vehicle larger than 7-seater but using 12-seater van which requires bus driving licence to force customers to accept an alternative offer of a smaller car during pick up.

Good

車は細かな傷ありました。 ガソリンは40パーセント程の残量で スタート でした

Good

The order included a one-way fee, but the local rental company said it was a mistake and demanded additional payment. It was difficult to communicate because of the language barrier, and it took a long time to get the car.

Convenient, both dropoff and pickup are at the airport entrance, the car interior is clean.

it would be better if there are some instruction show around the parking space when the customers return the car, to tell us we need to go back to the counter located in the terminal as there are no staff in the carpark.

very nice car model - Sonata, with good luggage space for 2 large and 4 small size, very comfortable interior. maybe could be improved with car waxing to keep the car condition pick up location in seoul airport, can be cleared stated e.g. "with driver is located at gate xx, without driver is located at gate xx"

very good overall, keep going