QEEQ CAR RENTAL REVIEWS

All OK

All OK

Consistently provides quick service for well priced rentals

Very easy to do

Car was fine Counter staff member was dreadful

QEEQ as ever very good

空港内のカウンターで受付を済まし外の駐車場まで乗せて連れて行ってもらう初めての体験でした。 返却も同じ場所で借りていた車で空港に送ってくれました。 以前、返却時に空港近くの道路を迷いぐるぐる何周かしましたがグーグルナビのセット位置まで分かりやすく教えてくれるので迷いませんでした。 車両も綺麗で問題ありませんでした。 また利用したいと思います。

予約は簡単に出来ました。 また利用します。

couldve been quicker

Super fast and quick

Great service from the rental desk as always. Very smooth and quick process. No hard sell on extra insurance. Very friendly english speaking agent.

Always use QEEQ. Great prices compared to other platforms. Low deposit until 48 hours before pickup. Instant

Excellent friendly and helpful staff

Ran very smoothly

Small issue with upgrade sorted satisfactorily by Avis. Key fob didn't work.

Good value for money

Alles gut

Alles gut

Very kind support. Fully satisfied.

Easy to use and reasonable price.

When we went to collect the vehicle, we had to pay for the Insurance, mathew was very helpful .

Es war der schlechteste Mietwagen, den ich jemals bekommen habe: Scheibenwischer defekt, Tankdeckel defekt, kein Schlüssel mit Fernbedienung, innen sehr schmutzig

Wie immer: alles top!

Nice upgrade to a large SUV which was a great bonus

All good using the platform as usual

Wait at counter was ages

Très bonne voiture, 17000 km au compteur.

They wouldn’t accept my credit card because it doesn’t have my name engraved on it, this is a security measure of banks in my country even though I did show the app where the card do has my name they would accept it, I ended up paying a fee as high as the rental for underage driving (24 years old) because only 1 person in our group had a credit card with their name engraved and she was underage (24 yo) When returning the car the staff on the counter (a different person from the one at the pick up) told us it was indeed possible to accept a credit card with out the name engraved on it, it was only necessary to show the app where the name was visible in the card and the driver license. I spent $200 dollars additional to my rental ($350) just because the staff chose to not accept my credit card and my bank app with my made, I’m not underage (26 yo).

They charged me 2 days before my arrival automatically, then the person in the counter at the pick up (dollar.) told me to never pay via the app because if there’s any issue (not accepting credit card, etc) I would’ve lost my money. It’s hard to understand what’s right and what’s not. QEEQ called me and told me that if I didn’t pay before hand they would cancel my reservation but the staff in the counter at dollar. told that’s not true?

return was smooth and enjoyable. The pick up whole process is horrible and full of inconvenience. The Goldcar doesn't accept amexrican express. When charge the debit car 1400 euro for deposit, they just do the conversion and make it 1260 Pounds themself . then when they later return deposit, they then return 1400 euro which converted automatically to 1200 pounds like market rate. So we just loss 60 pounds for nothing by the Goldcar customer named Hugo service person incompetence work.

your pick up instruction was clearly wrongly written in the voucher as there is not shuttle bus from Goldcar to pick us up. We simply need to go to the Goldcar stand ourselves. Finding Goldcar stand is not difficult if not mislead by the Qeeq Voucher

Todo bien.

Bien, en general.

Charged for things I did not ask for

The desk staff on pick up were really, really bad, and ripped us off. I had all of my documents, and my bank card said ‘MR J LENTON’, this is exactly how the bank issued it and I have no control over that. The staff refused to take my deposit based on that, and wouldn’t explain why, just said company policy. However, they then said they would accept it if I bought their extra insurance for €177 euros. Even though I already had the additional AXA insurance. I asked why having their insurance only made a difference many times and they wouldn’t give an answer, until finally they said ‘the car will then fully be covered, otherwise you’re liable for €1600. I said fine, take a €1600 deposit so then the car is fully covered. They refused. Again no reason, just ‘company policy’. So I solved their problem and they refused it. They continued to say they’d only accept my card if I got their extra insurance. So they have said it’s company policy to absolutely not accept that card. But then they were willing to bend the rules as soon as I gave them €177 for the extra insurance. It’s pure greed, and they held the car at ransom from me to get an upsell. I had to pay it, because I was not getting a car otherwise. So once I paid they let me use the card and put a hold on it, which is the very thing they said their company policy didn’t allow. I believe their practice is highly unethical, immoral, and illegal. I will never use them, nor Qeeq again.