Hertz, Barajas Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Barajas Airport Information, Car Rental Instructions & Policies

Address

TERMINALS 1 AND 4,MADRID BARAJAS AIRPORT.,28042,ES

Telephone

+34902305230 / +34913937229

Pick-up Instructions

The Hertz - Barajas Airport car rental location is in terminal

You can walk to the counter of Hertz - Barajas Airport car rental.

Serviced by Hertz. Hertz counters are located in Terminals 1 and 4 (T1 and T4), in the arrivals hall. The distance between Terminals 1 and 4 is 4.5km. The airport operates a free shuttle service between T4 and T1 approximately every 20 minutes. Flight number mandatory. Customers not arriving by flight or without an advance reservation please proceed to Terminal 4. *(T1) Please proceed to the counter in Terminal T1, you’ll find our notable yellow sign in arrivals hall 2, just in front of baggage claim. *(T2, T3) Customers arriving in Terminals T2 and T3 please proceed to the rental counter in Terminal T1. *(T4) The rental counter in T4 is located in the arrivals hall where all the car rental offices are located.

Drop-off Instructions

Please according to your departure terminal and your rental contract, return your vehicle to the drop point at T1 or T4. T1 return google map link: https://maps.app.goo.gl/r22marCmYqJ4nijb6 T4 Module B google map link: https://maps.app.goo.gl/B6o3i983Ae4RSsuQ8

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards from the following providers are accepted for rentals at this location: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10.1689005 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Volkswagen Transporter 9 Seater Or Similar, Volvo S60 A4 Perf Volvo S90, Mercedes E Class, Lexus Rx, Bmw X3, Porsche Panamera Automatic Or Similar, Grupo Hc, Volvo Xc90, Audi Q5, Volvo Xc60, Toyota Proace, Clio Cargo Van, Ford Custom, Nissan Townstar Van, Fiat Ducato, Mercedes Sprinter Refrigerated, Daily Hayon 20m3, Iveco Daily 12m3, Maserati Grecale Gt

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 30 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.Luxury vehicle models may not be permitted to cross the border. For specific details, please confirm with the location at pick-up.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Suzuki Jimny,Arkana Hybrid,

EUR 1015 for Renault Zoe,

EUR 1050 for Opel Crossland X,

EUR 1080 for Ford Kuga,

EUR 1102.53 for Citroen C3 /1.5,

EUR 1106.78 for Special,

EUR 1110 for Volvo Xc60 Aut,

EUR 1162.12 for Jeep Renegade,

EUR 1191.92 for Peugeot 308,Renault Zoe,

EUR 1200 for Chevrolet Lacetti,Renault Captur,Fiat Panda 5 Doors,Toyota Aygo,Fiat 500 Cabrio Or Similar,Smart Fortwo,

EUR 1400 for Mini One,Ford Focus,Compact,Volkswagen Sharan,Volkswagen Sharan,Hr Hybrid,Skoda Octavia,Toyota RAV4,Opel Grandland,Citroen C4 Spacetourer,Vw Tcross 200 Tsi Vw Nivus 200 Tsi Renegade,Fiat 500 Electric,Peugeot 508,Ford Kuga,Kia Sportage,Mystery Car,

EUR 1500 for Audi A6,

EUR 1508 for Compact Elite,

EUR 1600 for Ford Transit Custom,

EUR 1800 for Vw Beetle Convertible,Volvo Xc60,Audi A3 Convertible,Toyota Corolla,Ford Mustang Convertible,

EUR 1010 for Volkswagen Passat,Skoda Kamiq,

EUR 1080 for Renault Arkana,

EUR 1200 for Lexus Ux 300e,Peugeot E 2008-electric,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Romeo Stelvio Winter,Skoda Karoq,Bmw Series 1 Hatchback,Audi Q5 Inc,Jaguar E-pace,Volvo Xc40,

EUR 2000 for Mercedes E Class,Volvo S60 A4 Perf Volvo S90,Mercedes E250 Convertible,Fiat Abarth Cabrio,Toyota Proace,

EUR 2800 for Audi Q5,Volvo Xc90,Volvo Xc90--4wd,Bmw X3,Lexus Rx,

EUR 2200 for Mercedes-benz Glc,

EUR 3500 for Maserati Grecale Gt,

EUR 3000 for Model 3 Lr-electric,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris Hybrid,

EUR 750 for Clio Cargo Van,

EUR 775 for Jeep Avenger Hybrid,Skoda Fabia,

EUR 790 for Audi A3,Peugeot 5008,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Ford Focus Aut.,Hyundai Ioniq,Audi A3 Sportback,Ford Tourneo 5+2 Seats Aut.,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Mini Cooper Cabrio,Volkswagen T-roc Cabrio,Volkswagen The Beetle,

EUR 900 for Nissan Townstar Van,

EUR 950 for Mercedes Sprinter Refrigerated,Fiat Ducato,

EUR 1400 for Mini One,

EUR 805 for Ford Focus Aut.,

EUR 1200 for Chevrolet Lacetti,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Ford Focus,

EUR 1200 for Renault Captur,

EUR 775 for Jeep Avenger Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Peugeot 308,

EUR 1400 for Compact,

EUR 1200 for Lexus Ux 300e,

EUR 805 for Audi A3 Sportback,

EUR 1400 for Mini Cooper Automatico,

EUR 790 for Audi A3,

EUR 1200 for Peugeot E 2008-electric,

EUR 1800 for Vw Beetle Convertible,

EUR 1200 for Fiat Panda 5 Doors,

EUR 1191.92 for Renault Zoe,

EUR 809 for Suzuki Jimny,

EUR 775 for Skoda Fabia,

EUR 3000 for Model 3 Lr-electric,

EUR 1800 for Volvo Xc60,

EUR 1400 for Volkswagen Sharan,

EUR 3000 for Polestar 2,

EUR 1800 for Romeo Stelvio Winter,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Hr Hybrid,

EUR 1400 for Skoda Octavia,

EUR 1000 for ,

EUR 1080 for Arkana Hybrid,

EUR 1800 for Skoda Karoq,

EUR 1400 for Opel Grandland,

EUR 950 for Fiat Ducato,

EUR 805 for Ford Tourneo 5+2 Seats Aut.,

EUR 1400 for Citroen C4 Spacetourer,

EUR 790 for Peugeot 5008,

EUR 1400 for Vw Tcross 200 Tsi Vw Nivus 200 Tsi Renegade,

EUR 1800 for Bmw Series 1 Hatchback,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Mercedes E Class,

EUR 2200 for Mercedes C200,

EUR 2800 for Audi Q5,

EUR 2800 for Volvo Xc90,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Toyota Aygo,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Fiat 500 Cabrio Or Similar,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Toyota Corolla,

EUR 2000 for Mercedes E250 Convertible,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Toyota Proace,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Volkswagen Passat,

EUR 1400 for Peugeot 508,

EUR 1400 for Ford Kuga,

EUR 1400 for Kia Sportage,

EUR 1800 for Volvo Xc40,

EUR 1010 for Skoda Kamiq,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Convertible,

EUR 2800 for Bmw X3,

EUR 2800 for Lexus Rx,

EUR 1400 for Mystery Car,

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Suzuki Jimny,Arkana Hybrid,

EUR 1015 for Renault Zoe,

EUR 1050 for Opel Crossland X,

EUR 1080 for Ford Kuga,

EUR 1102.53 for Citroen C3 /1.5,

EUR 1106.78 for Special,

EUR 1110 for Volvo Xc60 Aut,

EUR 1162.12 for Jeep Renegade,

EUR 1191.92 for Peugeot 308,Renault Zoe,

EUR 1200 for Chevrolet Lacetti,Renault Captur,Fiat Panda 5 Doors,Toyota Aygo,Fiat 500 Cabrio Or Similar,Smart Fortwo,

EUR 1500 for Audi A6,

EUR 1508 for Compact Elite,

EUR 1600 for Ford Transit Custom,

EUR 1800 for Vw Beetle Convertible,Volvo Xc60,Audi A3 Convertible,Toyota Corolla,Ford Mustang Convertible,

EUR 1010 for Volkswagen Passat,Skoda Kamiq,

EUR 1080 for Renault Arkana,

EUR 1200 for Lexus Ux 300e,Peugeot E 2008-electric,Peugeot E 208-electric,Fiat 500e-electric,

EUR 1800 for Romeo Stelvio Winter,Skoda Karoq,Bmw Series 1 Hatchback,Audi Q5 Inc,Jaguar E-pace,Volvo Xc40,

EUR 2000 for Mercedes E Class,Volvo S60 A4 Perf Volvo S90,Mercedes E250 Convertible,Fiat Abarth Cabrio,Toyota Proace,

EUR 2800 for Audi Q5,Volvo Xc90,Volvo Xc90--4wd,Bmw X3,Lexus Rx,

EUR 2200 for Mercedes-benz Glc,

EUR 3500 for Maserati Grecale Gt,

EUR 3000 for Model 3 Lr-electric,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris Hybrid,

EUR 750 for Clio Cargo Van,

EUR 775 for Jeep Avenger Hybrid,Skoda Fabia,

EUR 790 for Audi A3,Peugeot 5008,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Ford Focus Aut.,Hyundai Ioniq,Audi A3 Sportback,Ford Tourneo 5+2 Seats Aut.,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Mini Cooper Cabrio,Volkswagen T-roc Cabrio,Volkswagen The Beetle,

EUR 900 for Nissan Townstar Van,

EUR 950 for Mercedes Sprinter Refrigerated,Fiat Ducato,

EUR 1400 for Mini One,

EUR 805 for Ford Focus Aut.,

EUR 1200 for Chevrolet Lacetti,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Ford Focus,

EUR 1200 for Renault Captur,

EUR 775 for Jeep Avenger Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Peugeot 308,

EUR 1400 for Compact,

EUR 1200 for Lexus Ux 300e,

EUR 805 for Audi A3 Sportback,

EUR 1400 for Mini Cooper Automatico,

EUR 790 for Audi A3,

EUR 1200 for Peugeot E 2008-electric,

EUR 1800 for Vw Beetle Convertible,

EUR 1200 for Fiat Panda 5 Doors,

EUR 1191.92 for Renault Zoe,

EUR 809 for Suzuki Jimny,

EUR 775 for Skoda Fabia,

EUR 3000 for Model 3 Lr-electric,

EUR 1800 for Volvo Xc60,

EUR 1400 for Volkswagen Sharan,

EUR 3000 for Polestar 2,

EUR 1800 for Romeo Stelvio Winter,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Hr Hybrid,

EUR 1400 for Skoda Octavia,

EUR 1000 for ,

EUR 1080 for Arkana Hybrid,

EUR 1800 for Skoda Karoq,

EUR 1400 for Opel Grandland,

EUR 950 for Fiat Ducato,

EUR 805 for Ford Tourneo 5+2 Seats Aut.,

EUR 1400 for Citroen C4 Spacetourer,

EUR 790 for Peugeot 5008,

EUR 1400 for Vw Tcross 200 Tsi Vw Nivus 200 Tsi Renegade,

EUR 1800 for Bmw Series 1 Hatchback,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Mercedes E Class,

EUR 2200 for Mercedes C200,

EUR 2800 for Audi Q5,

EUR 2800 for Volvo Xc90,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Toyota Aygo,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Fiat 500 Cabrio Or Similar,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Toyota Corolla,

EUR 2000 for Mercedes E250 Convertible,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Toyota Proace,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Volkswagen Passat,

EUR 1400 for Peugeot 508,

EUR 1400 for Ford Kuga,

EUR 1400 for Kia Sportage,

EUR 1800 for Volvo Xc40,

EUR 1010 for Skoda Kamiq,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Convertible,

EUR 2800 for Bmw X3,

EUR 2800 for Lexus Rx,

EUR 1400 for Mystery Car,

USD 0 for other car models.

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 mi from Madrid–Barajas Airport

13.6 mi from Cuatro Vientos Airport

Railway Stations

6.1 mi from Chamartin Station

8.5 mi from Atocha Train Station

Hotels

7.2 mi from Eurostars Suites Mirasierra

7.6 mi from Hotel Claridge Madrid

9 mi from PYR se1ect Plaza Mayor II y III

Other Landmarks

6.5 mi from Torres Kio

6.5 mi from Puerta De Europa

6.6 mi from Paseo De La Castellana

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 40.485103 -3.567528

Location Images

The Rental Desk

Hertz-Barajas Airport-3543-dropoff_guide

Return Sign

The Sign

Guest Reviews

Total points： 7.2 / 10 Good

Vehicle condition: 0.3
Vehicle cleanliness: 0.3
Spaciousness: 0.4
Counter staff: 0.4
Pick-up location: 0.3
Drop-off location: 0.3
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

A.Tandon
Madrid
8.7 /10 Very good
Reviewed: Sunday, March 15, 2026
I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.
Read More >
J.L
Madrid
7.3 /10 Good
Reviewed: Sunday, March 15, 2026
Tras leer las reviews iba muy asustado pero, no se si fue casualidad de la chica o algo generalizado, la experiencia fue genial. No intentó venderme ni agregarme nada y todo fue claro y directo, además de muy amable y profesional. El coche estaba sucio, olía mal y tenía bollos y rozaduras por todos lados, pero era alta gama y con muchos extras y en general terminamos contentos.
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May Juliana
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Hertz was easy to find, and the car was in good condition. I initially rented a Sportage, but there were none available, so they upgraded me to a BMW for free. That's the difference with big companies.
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Diana Bert
Madrid
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Dylan Aldridge
Madrid
6 /10 Average
Reviewed: Sunday, March 15, 2026
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Vivian Crichton
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Car pickup was very fast
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Lynn Partridge
Madrid
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Helen Emerson
Madrid
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Camille FitzGerald
Madrid
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Fitch Euphemia
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
The guy at the pickup counter symbolically asked if we wanted to upgrade our car. They had an XC90 available but it would cost more. Since there were only two of us, we declined the upgrade. I showed him the full insurance purchased on QEEQ, and he didn't try to sell us anything else. We got a brand new diesel XC60, in a beautiful smog blue color!
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Abigail Harrod
Madrid
6 /10 Average
Reviewed: Sunday, March 15, 2026
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Humphrey Marlowe
Madrid
4 /10 Average
Reviewed: Sunday, March 15, 2026
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Calvin Joan
Madrid
6 /10 Average
Reviewed: Sunday, March 15, 2026
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Joanna Shakespeare
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Very good
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Joan Hardy
Madrid
8 /10 Very good
Reviewed: Sunday, March 15, 2026
Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.
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Merle Gladstone
Madrid
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Rory Kit
Madrid
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Sharon Walker
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Great experience, both pickup and return were very convenient.
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Hannah Laurie
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Good
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Audrey Turner
Madrid
8 /10 Very good
Reviewed: Sunday, March 15, 2026
Quite good
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Renata Tate
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Very convenient
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Sandy Jenny
Madrid
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Byron Bertie
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.
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David Noah
Madrid
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Beatrice Daisy
Madrid
4 /10 Average
Reviewed: Sunday, March 15, 2026
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Georgia Stuart
Madrid
8 /10 Very good
Reviewed: Sunday, March 15, 2026
Transparent pricing with no hidden charges; good value for money.
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Miriam Lily
Madrid
8 /10 Very good
Reviewed: Sunday, March 15, 2026
Only one person was allowed to drive. When I requested two people to drive, they charged me an extra 150 euros. Overall evaluation—acceptable.
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Everley Burke
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Highly professional and efficient.
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Tony Barrett
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Overall, it was satisfactory.
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Myra Lawrence
Madrid
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Marsh Price
Madrid
6 /10 Average
Reviewed: Sunday, March 15, 2026
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Simona Guy
Madrid
6 /10 Average
Reviewed: Sunday, March 15, 2026
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John Bellamy
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
The rental car was excellent, compact enough to navigate narrow roads, and had great power.
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Cliff McCarthy
Madrid
8 /10 Very good
Reviewed: Sunday, March 15, 2026
I scheduled a car pickup for 1:30 PM, but due to the large crowds during the Spring Festival, after completing the paperwork, the car was still not ready. I ended up waiting for over an hour and finally got the car close to 3 PM.
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Jared Swift
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
The vehicle was very new, and both pick-up and drop-off were extremely convenient.
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Lydia Scott
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Good service attitude, clear explanation of contract terms.
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Dave Will
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Excellent
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Gwendolyn Elinor
Madrid
6 /10 Average
Reviewed: Sunday, March 15, 2026
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Rex Hearst
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Satisfied
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Dunn Raphael
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Excellent service.
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Luther Bruno
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Excellent
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Dana Haywood
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
The car had two issues: 1. Incorrect warning about low tire pressure. 2. Oil wasn't checked, resulting in being forced to add oil halfway through the trip.
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Amos Ella
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Very satisfied.
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Excellent service with a really professional and attentive team, I’m super satisfied!
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